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Pan Pacific London

5 star hotel
Connecting rooms
9.8/10 Exceptional
(947 verified Hotels.com guest reviews)
See verified family reviews (26)

generated by AI based on family reviews

Overview

The Pan Pacific London is a luxurious hotel that's also great for families. Families will appreciate the spacious rooms, excellent service, and a family well-being programme. While the children's pool has limited hours, the overall experience is highly praised by families who have stayed there. The hotel's central location makes it easy to explore London's attractions.

Guest highlights

The exceptional service provided by the staff, going above and beyond to meet families' needs.
Spacious and comfortable rooms perfect for families.
The convenient location, making it easy to explore London.
The family well-being programme and amenities for children.

About the hotel

Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a sauna, and a coffee shop/cafe are onsite. Change of towels is available on request.

Nearby attractions

Pan Pacific London is located in London City Centre, a neighborhood in London, and is near a metro station. Buckingham Palace and The British Museum are cultural highlights, and travelers looking to shop may want to visit Oxford Street and Westfield London Shopping Centre. Looking to enjoy an event or a game? See what's going on at O2 Arena or ExCeL Exhibition Centre.

Popular amenities

Family friendly

Free cribs/infant beds
Indoor pool
Laundry facilities

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe
24-hour room service
English breakfast available for a fee weekdays 6:30 am–10:30 am: gbp 35.00 per person

Spa

2 treatment rooms
Body scrubs
Body treatments
Body wraps
Facials
Manicures and pedicures
Massage/treatment rooms
Massages

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Accessibility

Accessible bathroom (select rooms)
Doorbell and phone notification
Hand-held showerhead
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Pool hoist on site
Roll-in shower (select rooms)
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

Things to do

24-hour fitness center
Indoor pool
Sauna
Spa services
Steam room

Conveniences

Ballroom
Banquet hall
Elevator
Reception hall

More

Smoke-free property

Nearest Airports

Airplane
London City Airport
9 km from this hotel
London Heathrow Airport
27 km from this hotel
London Gatwick Airport
41 km from this hotel
map

Reviews that mention...

Family Reviews

for Pan Pacific London
star-fullstar-fullstar-fullstar-fullstar-full

5 out of 5 stars

26 reviews

Review data

5 star reviews

92%

4 star reviews

4%

3 star reviews

4%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Pan Pacific London

Showing 1 - 10 of 26 reviews

Latest reviews (26)

F

Frederick

8 Jun 2024 - 9 Jun 2024
reviewed on hcom

5 out of 5 stars

This is my second time visiting this hotel, and I am extremely pleased with the experience. The exquisite surroundings and attention to detail are truly remarkable, and the excellent service provided by the staff is commendable. I highly recommend this hotel for both business and leisure travelers. The amenities offered, such as the family well-being program, swimming facilities, and educational activities for children, make it an ideal destination for families with young children. Despite the fact that this may be the last time my daughter is able to travel due to her upcoming surgery, this hotel has provided us with cherished memories that will last until we are able to travel again. I highly recommend this hotel to anyone seeking a luxurious and memorable experience.
G

Graham

19 Apr 2024 - 21 Apr 2024
reviewed on hcom

5 out of 5 stars

Absolutely fantastic stay in every respect. The room, service and location. On particular, Hamed the porter was impeccable and couldn't have done more to help set up our room with 2 young babies. Thanks to all the staff
R

Russell

28 Mar 2024 - 1 Apr 2024
reviewed on expedia

5 out of 5 stars

We are a family of 4, we loved the location, very convenient to the transport for around London. Food options were plentiful in the area. Will definitely be staying again in our return to London.
L

Lisa

25 Dec 2023 - 3 Jan 2024
reviewed on expedia

5 out of 5 stars

The Pan Pacific London is truly an outstanding establishment. Boasting a modern and elegant ambiance, the hotel exudes a sense of newness in every aspect. Impeccable quality defines every detail of this remarkable property. The staff at the Pan Pacific London are not just attentive; they are genuinely thoughtful, anticipating and meeting every possible need. The level of service offered here stands out as one of the finest I've experienced in my travels across various five-star hotels worldwide. However, it's important to note that my experience was slightly marred by the restrictive hours set for the children's swimming pool. Operating only from 9-11am and 3-5pm on weekdays, and 7-9am and 4-6pm on weekends, these limited hours proved to be somewhat inconvenient. For families with children, especially those looking forward to utilizing the pool, this schedule may pose challenges, requiring them to adjust their London plans accordingly. If the pool is a significant factor in your choice of accommodation, it might be worth exploring other options such as the Mandarin, which doesn't impose such restrictions on children's pool access. Despite this minor drawback, the Pan Pacific London remains an exceptional choice for those seeking a luxurious and high-quality stay in the heart of the city.
T

Tracy Diemer

23 Dec 2023 - 30 Dec 2023
reviewed on expedia

5 out of 5 stars

Efficiently well run The people were exceptional at hotel Modern room and spacious for family of four
A

Aaron

Invalid Date - Invalid Date
reviewed on expedia

5 out of 5 stars

Perfect stay, let me say again —- perfect stay. I am finishing up five night here with my 4 yo son and the Pan Pacific staff are treating us like the royal family. We may just need to move in full time. It’s a rarity for me to have zero constructive feedback but I have zero constructive feedback. Room is turned twice a day by an amazing cleaning staff. Keep doing what you’re doing!!
A

Arjun

14 Aug 2023 - 17 Aug 2023
reviewed on expedia

5 out of 5 stars

Great service and staff! Would definitely recommend to friends and family. Travelled with an infant and toddler and this was a family-friendly hotel.
M

Mary

31 Jul 2023 - 5 Aug 2023
reviewed on expedia

5 out of 5 stars

The beds were super comfortable. The room was clean and neat. My kids just loved it. Excellent stay we will visit again.
A

Amanda Creasey

9 Aug 2023 - 10 Aug 2023
reviewed on hcom

5 out of 5 stars

Fabulous! Took care of the children’s needs very well.
C

Camilo

7 Jul 2023 - 12 Jul 2023
reviewed on expedia

5 out of 5 stars

Fantastic luxury hotel and very family friendly
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