Best Western London Highbury

The Hotel itself was lovely, friendly staff and clean. Breakfast was great too, with a varied choice. We had a family room, there were 2 adults and 3 children aged 11,13&15. The room was very small/cramped. Bathroom was very small, we couldn’t change in there, so privacy was an issue. We were also disturbed during the night by other occupants banging doors, and being very loud!!

Staff were very friendly but the room was very tired. Kettle really old and dirty. Mugs were dirty. Only one remote for the two TV's in the apartment. Broken radiator temperature gauge which wasnt safe for the children. Had to switch boiler on for an hour to get hot water. I have never had to do this in any hotel before.

Have stayed here twice when visiting family the staff are so friendly and helpful and the room was well thought out as my friend and i both have mobility problems the breakfast is amazing has a great selection

Our stay was very nice. This is a standard hotel with the basic features. The family room was nice and being separate from the main part of the hotel the kids didn’t disturb anyone

receptionist was nice. We went to our room and we were absolutely appalled. It was dirty, it didn't look like it had been hoovered, things were broke or fixings were falling off, there was no lock on the bathroom door as it had obviously been pulled off, the toilet seat was lose, the loo roll holder was lose, the beds....they were the worst.....there were two double beds and 2 singles. It was for myself (I have health conditions so need a comfortable bed, my husband, our two children and my husbands nearly 80 year old mother who has had a hip replacement) The beds were lumpy, springy and had dips in them, my husband had to put an old blanket we found in the wardrobe under his side of the mattress to prop it up or he would just roll out of bed. I couldn't sleep much at all and my body hurts so so bad today the car ride home i had to stop multple times as my back is in agony, my mother in law just couldn't sleep and stayed awake all night reading her book as she was so uncomfortable. She is absolutely exhausted today driving 4 hours home. We bought her to London for the night as a suprise to take her to see her favourite band, she had never been to a concert before. We didn't have time to complain as we pretty much had to drop our stuff in the room, get ready and go to the gig. I was going to talk to staff this morning when I dropped the keys back at the desk but the lady didn't ask how our stay was, she couldn't care less so here is a review/email/pictures