Novotel London ExCeL

About the hotel

This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, a coffee shop/cafe, and self parking.

Nearby attractions

Located on the waterfront, Novotel London ExCeL is in Docklands neighborhood and is connected to a shopping center. The Crystal and O2 Arena are cultural highlights, and some of the area's notable landmarks include Royal Victoria Bridge and ISKCON Bhaktivedanta Manor. Looking to enjoy an event or a game while in town? See what's going on at ExCeL Exhibition Centre. Take an opportunity to explore the area for water adventures such as sailing.

Popular amenities

Family friendly

Free cribs/infant beds

Laundry facilities

Soundproofed rooms

Wifi

Available in all rooms: free wifi

Available in some public areas: free wifi

Food and drink

1 bar

1 restaurant and 1 coffee shop/cafe

24-hour room service

Buffet breakfast available for a fee daily 7:00 am–10 am: gbp 18.10 per person

Coffee/tea in common area(s)

Guest services

24-hour front desk

Concierge services

Daily housekeeping

Dry cleaning service

Laundry facilities

Luggage storage

Multilingual staff

Tour/ticket assistance

Accessibility

Accessible bathroom (select rooms)

Assistive listening devices available

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Roll-in shower (select rooms)

Wheelchair accessible (may have limitations)

Wheelchair-accessible business center

Wheelchair-accessible fitness center

Wheelchair-accessible parking

Wheelchair-accessible path to elevator

Wheelchair-accessible public washroom

Wheelchair-accessible registration desk

Wheelchair-accessible restaurant

Wheelchairs available on site

Things to do

Fitness center

Sauna

Steam room

Outdoor

Terrace

Conveniences

Atm/banking services

Elevator

Free newspapers in lobby

Front-desk safe

More

Smoke-free property

Tv in lobby

Show less...

Nearest Airports

London City Airport

2 km from this hotel

London Heathrow Airport

34 km from this hotel

London Gatwick Airport

42 km from this hotel

Reviews that mention...

All reviews (17)evening entertainment (2)clean (6)family room (3)staff (5)location (4)sleeping arrangements (2)parking (2)

Family Reviews

for Novotel London ExCeL

4 out of 5 stars

17 reviews

Review data

5 star reviews

41%

4 star reviews

29%

3 star reviews

18%

2 star reviews

0%

1 star reviews

12%

We have selected a sample of reviews which reflect what families have said about Novotel London ExCeL

Showing 1 - 10 of 17 reviews

Latest reviews (17)

M

Michal

25 Aug 2024 - 26 Aug 2024

reviewed on hcom

5 out of 5 stars

Amazing room. The kids were very happy. Personal was very helpful and friendly. We asked for one hour longer checkout and the very kind lady in reception gave us one hour longer checkout for free. Rooms and bar/restaurant are one high standard. Also is pet-friendly so we were able to take our two dogs with us. Highly recommend for everyone.

S

Shabana

15 Aug 2024 - 17 Aug 2024

reviewed on hcom

1 out of 5 stars

One of the worst hotel experiences I have ever encountered! Room was unclean upon arrival. Room was not cleaned during my two day stay. Service from staff was awful. Toilet and main bathroom separate but no sink in toilet so you have to walk round to wash your hands. No room for luggage storage in family room. In fact no floor space. Never again I’m afraid!

P

Penny

29 Mar 2024 - 31 Mar 2024

reviewed on expedia

3 out of 5 stars

Good location but room for two adults and two children not suitable. Sofa bed uncomfortable and bedding not great.

N

Nikki

28 Dec 2023 - 30 Dec 2023

reviewed on hcom

4 out of 5 stars

Good couple of nights stay with family. Close to cable car n station. Food in restaurant was good. Gym was good. Breakfast busy but expected.

S

Simah

21 Aug 2023 - 22 Aug 2023

reviewed on orbitz

5 out of 5 stars

It was a ok experience, clean rooms, however, the shower was leaking, so i had to stop the leak, other than that the hotel was a good stay, oh we were given wrong info regarding kids eating free breakfast, we were told by receptionist that we only need to accompany the kids during the breakfast times, even of we dont want breakfast our selves, which ended up with us paying for breakfast.

M

Mehwish

1 Aug 2023 - 2 Aug 2023

reviewed on hcom

5 out of 5 stars

Excellent hotel, very clean, friendly and kind staff. First time staying out with 3 month old baby, staff gave room suitable for all the family, had no issues. Room was spacious, baby settled really well, I wish I’d stay here before, would recommend.

J

John

22 Apr 2023 - 23 Apr 2023

reviewed on hcom

4 out of 5 stars

The room was ready. Expensive due to being marathon weekend which is why we were there. Good condition. Unfortunately a fire alarm and evacuation really spoiled the stay, standing in the cold with a child after 10pm waiting to be let back in less than ideal.

A

Alison

5 Apr 2023 - 6 Apr 2023

reviewed on hcom

5 out of 5 stars

A lovely family stay at Novotel Excel. Great area with lots to do. Cable cars over to the O2 for some shopping. Amazing links into London via Uber boat, DLR and Elizabeth line.

S

Sumi

13 Feb 2023 - 14 Feb 2023

reviewed on orbitz

3 out of 5 stars

Room was not very clean and looked dusty.We had to stay with kids but the room/ floor carpet looked dusty and not very good. There were no toiletries provided, as I was not carrying everything to take a shower The tea cups and glass were very dusty,as we were looking to prepare some coffee.qap As I paid for 3 people stay there were not coffee/sugar or sufficient supplies provided.

K

Kate

14 Jan 2023 - 15 Jan 2023

reviewed on hcom

5 out of 5 stars

Hotel was spotless and Chavi who checked us in went the extra mile and arranged for balloons and chocolates to be left in the room when he found out it was the kid’s birthdays Location was also great with stunning views of the river