Caribe Hilton

Any time we needed the front desk it was a 20 minute wait (mind you, you need them if you’d like water, linens, etc so pretty much daily). We got back from an excursion in the rainforest and were wet/sweaty/muddy, and the water was off. Things happen; not upset but we were starving and gross. We tried to order food for pick up from a restaurant within the hotel but they wouldn’t send silverware with our food… it was very odd. The water was fixed that night, but stopped working again the next day. Taxi/uber is absolutely ungodly expensive and this isn’t really near anything “exciting.” I’m talking $100 each way to certain excursions so plan accordingly! Also plan a trip back ahead of time if you’re going far as Ubers originate near this hotel but not farther away to bring you back. The beach is small but little kid friendly for sure. Definitely check out the small beach off property just before el escambron—home to many sea turtles and the highlight of our stay! The little pond area on property is beautiful and so tranquil. I loved drinking my coffee with the swan, turtles and fish. Breakfast/ice cream shop was pretty good but pricey. Overall, wasn’t super impressed for this being a Hilton property but would weigh it as an option if we are back in PR.

I personally wouldn't really stay st this hotel a second time. I called the hotel 2 weeks before our check in date to double check if they had received my request for a crib in which the staff i spoke to stated that he does see the request on my booking and everything will be in place when i check in. Up on arrival to the hotel i inquired once more in which the staff stated she didn’t have this info but she would send someone up with a crib. After being at the airport with a baby and taking a flight i just wanted to rest for a moment but i had to wait for a crib to be sent to the room. We didn’t get proper instructions on utilizing the wrist band to use to elevator but we caught on once we saw others doing it. Upon arrival to the room our floor was on, there was a tray of eaten food and dirty dishes left in front of our door. We haven’t even been in the room yet. And when house keeping came with the crib she walked past the tray of dirty dishes twice . I also asked for the sheets to be changed because there were stains on them as if the beds got made but the sheets weren't new clean sheets. I had to go downstairs and request the sheets be changed as well as the tray of dirty dishes be taken up.. in addition the glass door for the balcony was really dirty and the crib that was brought up was also dirty. There was even a ants nest on the side table next yo the bed and the ants would crawl on the bed .. i had to utilize insect spray to help. That took away the positive for me

Safe convenient and good for a family trip

Caribe Hilton was a great family experiences. Rustic/Lolas restaurant was great. Hotel staff was nice. My son loves the pool. I loved the on site beach.

This is a beautiful hotel and property. The lobby is spacious and inviting. The rooms are nice, the beds are very comfortable, and the bathrooms are spacious. The pools are great. The beach is nice if you are looking for calm waters, but you would need to go elsewhere to catch any waves. The beach is man made and has a break-wall that prevents the water from getting wavy. It’s a great place for kids to play. I did not expect to see so many children, but it seems very popular with families. My complaints are limited, bur the availability of food options was disappointing. For such a busy and large hotel, I expected either more options or extended hours. There is a breakfast restaurant but it’s only open 7-11, leaving very few options for lunch. There are a couple of shops, an ice cream place, and a Starbucks for snacks and beverages. It was difficult to find healthy options midday. The rooms have tiny refrigerators and no microwave so it wasn’t easy to purchase food to have on hand in the room. The food at the restaurants was good and worth the money. There didn’t seem to be many restaurants that were walkable, but Ubers and taxis were readily available and affordable. My other issue is the lack of restrooms in the main lobby areas. There are only two sets on the main floor, and only one is close to the pool/beach area, and that one is shared by other people who are attending conferences.

Gorgeous pool and beach area and very kid friendly. It was a little run down the room and also the service at the bars and restaurants was very slow. The food was okay. We did have a great time thou at the beach and pool area as a family of 3 with a little one.

Best resort in the area, it’s excellent for family

Celebrated my mom’s 65th birthday with family and friends at the San Juan location. Everything was perfect. Looking forward to returning very soon.

The Caribe is a beautiful place to vacation however you can tell the property is on the older side. My family and I stayed in the wave wing on the 19th floor and one of the elevators was broken so we had to almost stop on every floor to get up and down. Besides that, the staff was great and the housekeeping did a great job.

This property is beautiful! I loved everything about it, literally anyone of all ages can enjoy. Staff were super friendly and helpful. There’s lots to choose from as far as food is concerned, even out on the strip. A band played on the nights we were there which was very entertaining. The Pools were nice, big and clean, the beach was gorgeous. I would recommend, my family and I enjoyed our stay. Loved it!