James Cook Hotel Grand Chancellor

About the hotel

2 restaurants, 2 bars/lounges, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a conference center, a coffee shop/cafe, and self parking. Weekly housekeeping is available.

Nearby attractions

Located near the beach, James Cook Hotel Grand Chancellor is in Wellington CBD, a walkable area in Wellington with good shopping. St Paul's Cathedral and Old St Paul's are notable landmarks, and the area's natural beauty can be seen at Botanic Gardens and Mount Victoria Lookout. Traveling with kids? Make time for Wellington Zoo, or check out an event or a game at Sky Stadium. Kayaking and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby.

Popular amenities

Family friendly

Babysitting (surcharge)

In-room child care (surcharge)

Laundry facilities

Mini-fridge

Wifi

Available in all rooms: free wifi

Available in some public areas: free wifi

Food and drink

2 bars/lounges

2 restaurants and 1 coffee shop/cafe

24-hour room service

Buffet breakfast available for a fee 6:30 am–10:00 am on weekdays and 7:00 am–10:30 am on weekends: nzd 33 for adults and nzd 16.50 for children

Guest services

24-hour front desk

Concierge services

Dry cleaning service

Housekeeping (weekly)

Laundry facilities

Luggage storage

Porter/bellhop

Tour/ticket assistance

Wedding services

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Well-lit path to entrance

Wheelchair accessible (may have limitations)

Wheelchair-accessible business center

Wheelchair-accessible path to elevator

Wheelchair-accessible restaurant

Wheelchairs available on site

Things to do

Fitness center

Conveniences

Elevator

Front-desk safe

More

Smoke-free property

Tv in lobby

Show less...

Nearest Airport

Wellington International Airport

6 km from this hotel

Reviews that mention...

All reviews (26)accesibility (1)parking (4)staff (11)dining (3)clean (6)family room (3)location (5)pool (1)evening entertainment (1)

Family Reviews

for James Cook Hotel Grand Chancellor

3.5 out of 5 stars

26 reviews

Review data

5 star reviews

27%

4 star reviews

31%

3 star reviews

19%

2 star reviews

12%

1 star reviews

12%

We have selected a sample of reviews which reflect what families have said about James Cook Hotel Grand Chancellor

Showing 1 - 10 of 26 reviews

Latest reviews (26)

K

Kirsten

18 May 2024 - 19 May 2024

reviewed on wotif

5 out of 5 stars

Great for families

T

Tracy

27 Apr 2024 - 28 Apr 2024

reviewed on expedia

4 out of 5 stars

I liked how there was a lift down to lambton quay inside the hotel. I liked that you needed to swipe your room key to get to your floor. Because we had 2 young children they let us check in early. Staff were lovely. The buffet breakfast was epic! Lots of variety, pancakes and eggs cooked to order. The restaurant reminded me of a big open space with standard table and chairs like an rsa or retirement home communal dining area. Didnt go there for dinner.

C

Craig

25 Apr 2024 - 27 Apr 2024

reviewed on wotif

5 out of 5 stars

We had a junior suite on the top floor and it was worth the extra money. Great view and large room with nice bed. Included access to the lounge with snacks, coffee and non alcoholic drinks. Would recommend as a place In Wellington

k

kunihiro

18 Apr 2024 - 22 Apr 2024

reviewed on expedia

4 out of 5 stars

This room is really spacious and excellent for family travelers.

Y

Yu-Chen

28 Mar 2024 - 2 Apr 2024

reviewed on expedia

2 out of 5 stars

1. The hotel reception didn’t know about Expedia VIP benefits until I repeated asked them about it. I was only given 2 free drinks vouchers because kids “didn’t” count. 2. We have stayed at James Cook several times before. The room is clean and comfortable. We moved both beds to have more spaces for our luggages. Housekeeping needs to clean the reads unseen, there’s quite a bit of stuff there(pills, hair clips etc). 3. Buffet breakfast was quite good with plenty of hot and cold choices. The old “chef” there could perhaps be a bit more friendly. 4. Overall we are pretty happy with the hotel and will definitely stay again.

K

Kallindran

28 Mar 2024 - 1 Apr 2024

reviewed on expedia

4 out of 5 stars

Decent family room, would do with and update.

C

Carmel

20 Jan 2024 - 22 Jan 2024

reviewed on wotif

3 out of 5 stars

We stayed one night with a family of 4 - 2 adults and 2 kids. Sleeping arrangements were two queen bed and a roll away in a “suite”. Overall, the room was tired and badly in need of a facelift. It was in a great location and functional as an overnight stay.

M

Maria

31 Dec 2023 - 2 Jan 2024

reviewed on expedia

3 out of 5 stars

Expected a better view from my room window. Was quite disappointed that my family suit main lounge window and my bedroom window both had only views of air conditioning vents, huge industrial type metal structures and a concrete wall with only a tiny slither of a view of the city landscape from my lounge window. If I knew that this is what I would get for paying a huge amount per night, I would have booked elsewhere. When I spoke to the front desk about how my kids were so disappointed as it was New Years night, I was coldly told to cancel and book somewhere else, without him even trying or at the least acting to try to help us out. Not impressed by the response of one of the Indian male front office staff. All other front office staff were very pleasant though.

M

Mike

31 Dec 2023 - 4 Jan 2024

reviewed on wotif

1 out of 5 stars

Lights not working in the room. Fan for the bathroom not working. No shelves for clothes to put away being it was a family room. No coffee maker. One of the staff need lessons on talking to customers. Terrible experience. Only decent things were cleaners were wonderful and convenience to the freeway.

S

Shyamal

30 Dec 2023 - 1 Jan 2024

reviewed on wotif

4 out of 5 stars

Everything was great except for the bedsheets not getting changed on the second night. Only realised because my daughter had made a small mark with a pen and the bedsheet had the same mark after the cleaner had been through. The hotel lacks amenities like swimming pools, spas etc but loved the room with two double beds for my family.