Rydges Wellington

Loved pool, football table, buffet breakfast was outstanding value as each child gets free meal with adult This is a great accomodation for how central it is and for price My recommendation would be to offer double bed and 2 single beds for kids configuration

Third time we have stayed here as a whānau because it’s a good location and free over night street parking makes it easy. Feels nice without being scared the kids will ruin anything. Buffet breakfast was enjoyed by all.

To be honest we were a bit disappointed with our choice of hotel. Staff at check-in did not offer any assistance at all while we were juggling lack of parking, small children & a lot of luggage. In room dining options were extremely limited & the tray we left outside our room mid evening was still there the next morning. Check out staff showed no interest at all in how our stay had been- not really what we would expect from a hotel such as this.

The afternoon staff was extremely unfriendly. When we checked in and realised there’s no bathtub I went down to ask for a room with a tub. The other staff said there was a few available but we will have to downgrade, so I asked if we could take a look at the room. The other unfriendly woman who’s in charge was notified, then she said there’s NO ROOM AVAILABLE. The other staff pointed at the screen to show her there is, but she just brushed it off. We have a baby and it’s easier for us to have a bathtub but the downgrade was a big deal so I wanted to check out the room. Rejected. I asked Expedia for early check out with the change in date as it was a refund available stay that was booked for 5 whole nights (we requested to check out after first night) They talked with Rydges and they approved to check us out after TWO NIGHTS with no penalty. So we hurriedly pack our bags and checked out at 10am. Then Expedia contacts them and now they says it’s NO REFUND. Then another Expedia staff talked with them and we got back just 2 nights worth of money back… So Rydges went from NO PENALTY to taking 3 nights of our stay and even claiming for no refund. Really terrible experience especially with this lady starting with R. I’ve stayed in so many hotels and this behaviour is unacceptable. Breakfast was great which was included in our stay so gave a star for that.The room was super dirty too, I had a lint roller with me since the baby crawls on the carpeted floor, was full of HAIR

Excellent facilities and close to everything, kids loved it especially the pool! The coffee is to die for!

Clean and comfortable hotel. Only 2 of the three lifts appeared to be working so there was LONG waits to catch the lift. There was nowhere to hang wet towels. There was facilities for washing up but no drying rack or tea towel. The leisure centre was closed due 'unforseen circumstances ' which was disappointing as my children could not go to the pool. There is no driveway into the hotel, meaning you have to park on the street. We were told there was no valet parking left and had to park in a parking station a block away. This was difficult with 2 children and 4 suitcases. Overall the hotel was ok but I would have expected more from a 4 star hotel

The hotel was well located within the city. It was close to all the tourist attractions. The room was quite small for a family of 4 and the tv reception was terrible.

The room was comfortable. The kids loved the pool and gym. Walkable to town

I have stayed before and loved it, but this time I brought my children. They were very cold there were no blankets on their bed and one ended up sleeping on the floor. We went to bed around 9, hunted the cupboards and all blanket bags were empty. There was hair all around the sink. We did look for hair dryer for my daughter but couldn’t find one. It is close to town, parking wasn’t the best we have a ranger and the parking down the road was way to tight and took off our roof rack which isn’t ideal, I would not recommend anyone with a large ute to park there. The staff were very friendly. If you don’t own a modern phone with a QR scanner you wouldn’t be able to find out what meals the hotel have. I asked at the desk and they said I had to scan the thing in our room.

Good room good breakfast , got a sour face from one of the guy from reception. Somehow all we got is decaf coffee , even after room service still no coffee. Breakfast is good, service at the restaurant is excellent, kids meal portion is huge . Room is very outdated, the good thing they got microwave.