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Jesse
Invalid Date - Invalid Date
reviewed on wotif
4 out of 5 stars
Stayed with my with a children our room needed maintaince. There was mould on the curtains and there was a chunk of wood out of the wood door the covers the fridge. There was limited NZ plugs which seemed off. The lights had British plugs. This was frustrating as we couldn't charge our phones or use our laptops as the only plug was by the small coffee table. Food options for breakfast were limited. Comfortable bed.
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charles
8 Apr 2023 - 9 Apr 2023
reviewed on wotif
1 out of 5 stars
Building was beautiful in its day - now tatty and filthy. Doors are black with handprints, carpets dusty and housekeeping were still throwing sheets, towels and dishes on the floor where we had to walk with our luggage at 4pm in the afternoon. Vacuuming stops in the middle of the carpets and doesn't extend to the skirting, spider webs on the walls and ceilings and filthy windows that looks out to a splendid Lake Rotoiti - what a shame. Staff suggested we drive back to Rotorua when we asked if there was somewhere we could wait until our room was ready - we should have been shown a common area lounge because we certainly paid enough for a little service. Breakfast buffet was unpleasant with children playing over the dishes with fluffy toys and babies crying while their parent finished their breakfast. Do not recommend.
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JAEHOON
10 Feb 2023 - 11 Feb 2023
reviewed on hcom
3 out of 5 stars
quite an old resort. but beds are clean and comfy.
also smells sulfur from somewhere. my family kept waking 'cause of the air conditioner sound on the dawn.
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Alec
31 Jan 2023 - 1 Feb 2023
reviewed on wotif
1 out of 5 stars
We booked on line was given a completely different room drove up from lower hutt for my childrens nans funeral an this was not nice to be given a completely different room to what we booked an paid for
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Mohammed
Invalid Date - 4 Jan 2023
reviewed on wotif
1 out of 5 stars
Sheets were dirty and unchanged , showers were in cleaned and moulds all over . Drinking glass was dirty . Staff miscommunication with our booking , kids enjoyed the pools and the view of lake was spectacular
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Madge Le
15 Jul 2022 - 16 Jul 2022
reviewed on wotif
3 out of 5 stars
The hotel has a beautiful setting alongside a lake. Huge outside grounds in which to walk in and relax. What we did not like was the dirty cups with sticky cutlery in the cabinet and the milk in the fridge was also sticky. Something must have fallen and was not cleaned up. Unfortunately we struggled to open the fridge and the divider the separated the bedroom from the bathroom. We booked for a family of 4 and only 2 of everything was placed on the cabinet. We felt like we were a nuisance asking for extra crockery. Otherwise, staff were very friendly and helpful and I would visit again, hoping that it would be cleaner.
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Dave
17 Jul 2022 - 18 Jul 2022
reviewed on wotif
5 out of 5 stars
A really nice practical family room, clean comfortable and warm. A beautiful location great for walking. A convenient restaurant and bar and friendly service.
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Anessa-Maree
12 Jul 2022 - 13 Jul 2022
reviewed on wotif
1 out of 5 stars
This hotel was terrible. The room, and the whole hotel, is desperately in need of maintenance. It’s extremely run down. The room was filthy, there were hair balls on the carpet and some sort of gross build up on the bathroom floor. The bathroom sink was also disgusting. The walls are paper thin and we heard every word of the drunk mothers and feral kids in the hallway. Called the front desk to see if they could ask them to go back to their rooms but there was no answer. It was so gross we went to a thermal pool rather than shower there.
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Elliot
29 Apr 2022 - 2 May 2022
reviewed on wotif
3 out of 5 stars
It must have been a magnificent place in years gone by, now its in need of some investment and renovation.Walls and ceilings leak noise, and it makes for an terrible nights sleep if people around you have screaming babies or walk heavy. It was good value, breakfast is good value and is good, but overall I wouldn't stay here again.
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RAHUL
28 Apr 2022 - 30 Apr 2022
reviewed on wotif
5 out of 5 stars
Loved our stay here for the first time, food was good, rooms were clean and the lakeview location was perfect for unwinding...great for families with kids, only 15 min convenient drive to the city !
Very likely will be choosing this accommodation next time I am in Rotorua.