The Royal Islander – An All Suites Resort

affordable, family friendly, staff is friendly

Good for families - believe it’s closing this autumn

It was a very relaxed and family friendly place.

We were excited to stay at the Royal Islander. However, we were disappointed to find the pool infested with bugs the first day of arrival and our kids couldn't swim. Our room had a bad smell that came from the carpet and furniture. Lastly, we were told we had to change rooms after the first night. Not a pleasant start to our trip. We ended up changing our hotel due to these disappointments. We ended up having a much better experience at a different hotel.

I really liked the hotel it’s my first time and I will recommend it to all my friends and family.

The resort was great. Staff was very helpful. We had a 2 bedroom suite which was perfect for our family of 5. Kitchen was just right for easy meals as needed. We shall be back.

Unfortunately I will not be recommending this Hotel to anyone and would like for everyone to be aware of the lack of attention to a dangerous situation. My family and I visited for spring break 2023. While my 11 yr old son attempted to enjoy the pool, a man approached him and became too close and personal with him however I intervened and askes my son to step out of the pool. My son moved over to the other side of the pool, far away from him, and this same man followed him, began bullying him, cursing at him and terrorized him. I called for a supervisor and the supervisor only said he would talk to him however he specifically said “Im not going to do it in public”. We immediately made our way back to our room and this Man decided to follow us, yelling obscenities but thankfully a female stopped him while the hotel supercisor just watched from a far, but we were able to get back to our room safe. At this point my son is in tremor and worried he will find out our room number and continue his aggressive behaviors. I called the front office and spoke to the supervisor who confirmed that the man was intoxicated and aggressive however he had already spoke to him about leaving us alone. I explained my son’s worries and expressed we were afraid to leave our room for the rest of our stay. The supervisor only said not to worry and to continue as if nothing had happened. The supervisor failed to help me identify security and their station in the Hotel. The supervisor suggested to just t

I had stayed at the Royal Cancun before so i knew what kind of resort and quality service we would get for my friend's birthday. Rodrigo was extremely helpful and patient. He was able to get us the room we requested. Fernando (Nacho) was amazing, patient and kind. Great stay all around. Would definitely go back and bring family back.

Our family stayed for a week. Everything was fantastic. Kids loved the iguanas and turtles and we loved the service and beach. Dislikes - Leaving to go home!!!

The mattresses and couch could use an upgrade. For one of our kids - we took the bus in and got a foam mattress to add some cushion. Not bad per say - just very firm. But it was a beautiful stay. The food was fabulous and they did a great job changing it up with specials. We needed up north using the kitchen because the food was so good. Brunch is totally worth it and we often did the evening brunch. Christmas - they went out of their way for a fabulous meal and a Saxophone player. We very much enjoyed our stay