Residence Inn by Marriott Cancun Hotel Zone

Great place for the family

Awesome place to stay! The staff are really friendly and the housekeeping team do an amazing and thorough job each time! The hotel is close to major attractions in Cancun. They have a complementary shuttle that was down for most of our stay but no fault of theirs! Breakfast was good as well, would recommend especially for families with children.

We enjoyed our stay at this hotel very much. We have three small children and we didn't want to stay along the busy Cancun hotel strip, but we wanted to be close to the airport. This hotel offered the perfect compromise. It was close to both the hotel and the hotel zone / beach. The rooftop pools were fantastic and the rooftop bar/restaurant was excellent. Our room was clean and comfortable with plenty of space for all 5 of us to sleep. I would highly recommend this hotel.

Stayed here two nights with family. Loved this place and its surroundings!

My family enjoyed staying here. Having breakfast at hotel was very convenient.

The hotel works well for families. The pools were nice and quiet earlier in the day. If you are looking for peace and quiet away from Cancun, this is a good option. The breakfast had a good selection of food choices including hot options with a varied menu.

Overall it was an affordable stay as we focused on going out for excursions etc.. My biggest complaint is that the website description said there was a free airport shuttle. Granted I should’ve called to confirm but in my previous trip (diff hotel) the shuttle was at the airport waiting for us. We almost got haggled into taking an unofficial taxi where we could've been in a dangerous situation. Thankfully my gut intuition told me to go back into the airport and talk to someone there. We ended up paying $70 for a 10min ride. Laundry and food was another complaint. Normally, we usually would wait to do laundry but having kids with food poisoning, we inevitably had to use the machines two nights, costing $8 each time!!! Mind you, its not a full service. They give you a pod, a dryer sheet, 2 tokens and thats it. The breakfast was mediocre at best. The fruit was old and soggy and the scrambled eggs had something added to it that made them taste fishy. Our only dinner choice was the bar upstairs and the food was not bad but 3 of us got food poisoning after eating the guacamole. If we hadn't prepaid for pick up with our excursions, we would have paid a ton for taxis. The hotel does offer a one way shuttle (must reserve ahead of time and only runs between 930 and 430) but youre on your own for the return trip.

This is the best among the best of more than hundreds hotels we stayed from the past 5 years, period. So clean and so spacious. It has a full size modern kitchen with all stainless steel. The fridge is so huge and even taller than me. The beds are so comfortable and fresh. It has a nice modern standing shower with excellent water pressure. Everything is perfect! Their complementary hot breakfast is by far the best compared to the rest of the hotel complementary breakfast out there. Lot of hot food to choose from and I mean a lot! Breakfast area is so clean and spacious. The hotel lobby is clean and spacious. The hotel receptionist, all of them are very courteous and polite. Everything is perfect... what else I can say? I am so happy to found this hotel and will gladly recommend it to my friends and family. Keep up the excellent service and customer satisfaction.

We rented 5 rooms over a period of 1-2 nights for a total 12 people. We were meeting up to head south to an Airbnb. The four grandkids loved the roof top pools. The views up there were great. It was very handy to have a complementary breakfast for such a large group. The only complaint I had with my king waterfront room was the noise of the air conditioner at night. It seemed to roar when it came on and then sounded like a train braking when it stopped. When it was "on" there was a dripping sound. Nevertheless, this hotel was a good price for the amenities and location.

Soap dispenser was not working. Transportation was set up for us to return to the airport. The price was different than what the front desk said. It was okay but I think the driver felt bad we were given a different quote. We loved staying with you and will stay again and recommend to all our friends and family.