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Courtyard By Marriott Cancun Airport

3 1/2 star hotel
Connecting rooms
8.4/10 Very Good
(1504 verified Hotels.com guest reviews)
See verified family reviews (13)

generated by AI based on family reviews

Overview

The Courtyard by Marriott Cancun Airport is a convenient option for families, especially those with early flights, thanks to its proximity to the airport and free shuttle service. While some reviews mention noise issues and inconsistencies in service, many guests praise the cleanliness of the rooms and the hotel's overall well-maintained condition. The pool is a highlight for many families, with some describing it as 'very nice' and 'well kept'. The on-site restaurant also receives positive feedback for its quality and service. Families should be aware that some amenities might be limited and that noise levels could be an issue, depending on the time of year and other guests.

Guest highlights

The convenient location and free airport shuttle
The well-maintained and clean rooms
The 'very nice' and well-kept pool
The good quality on-site restaurant

About the hotel

An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas is provided, as well as free self parking, a free airport shuttle, and a free beach shuttle. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Change of towels is available on request.

Nearby attractions

Courtyard By Marriott Cancun Airport is located near a private beach and in an area with good airport proximity. La Isla Shopping Mall and Plaza Nichupte Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Costa Occidental de Isla Mujeres National Park and Playa Coral. Looking to enjoy an event or a game while in town? See what's happening at Andres Quintana Roo Stadium or Beto Avila Baseball Stadium.

Popular amenities

Family friendly

Free cribs/infant beds
Laundry facilities
Outdoor pool
Snack bar/deli
Soundproofed rooms

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant
24-hour room service
Buffet breakfast available for a fee daily 6 am–10:30 am: usd 15 per person
Coffee/tea in common area(s)

Guest services

24-hour front desk
Change of towels (on request)
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services

Accessibility

Accessible bathroom (select rooms)
Braille signage
Height-adjustable showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Lever door handles
Low-height electrical outlets in bathroom
Pool access ramp on site
Raised toilet seat
Roll-in shower (select rooms)
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchairs available on site

Things to do

Fitness center
Outdoor pool
Spa tub

Outdoor

Garden
Pool umbrellas

Conveniences

Atm/banking services
Elevator
Free newspapers in lobby
Front-desk safe
Library

More

Renovated entire property - february 2021
Romance packages available
Smoke-free property

Nearest Airports

Airplane
Cancun International Airport
3 km from this hotel
Cozumel International Airport
60 km from this hotel
map

Reviews that mention...

Family Reviews

for Courtyard By Marriott Cancun Airport
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

13 reviews

Review data

5 star reviews

46%

4 star reviews

15%

3 star reviews

15%

2 star reviews

15%

1 star reviews

8%

We have selected a sample of reviews which reflect what families have said about Courtyard By Marriott Cancun Airport

Showing 1 - 10 of 13 reviews

Latest reviews (13)

E

Enrique

18 Jun 2024 - 19 Jun 2024
reviewed on expedia

5 out of 5 stars

I stayed only for 1 day with the family (wife and kids). All good. The attention was very very good. Everything very clean and neat. Not too many amenities in the facility nor in the neighborhood.
W

William

22 Mar 2024 - 23 Mar 2024
reviewed on expedia

3 out of 5 stars

The hot water wasn’t hot, at best it was warm. We were on the ground floor and it was extremely noisy with children running up and down and screaming at 1.30 am. We asked for a wake up call as we had to be at the airport for 5.00 but we didn’t get it. Otherwise the hotel itself was very clean and the staff were accommodating.
A

Alexander

18 Mar 2024 - 19 Mar 2024
reviewed on orbitz

5 out of 5 stars

Really nice and inexpensive airport hotel. Great for any layovers, how ever, I would find a better place for family vacation.
s

stephanie

Invalid Date - Invalid Date
reviewed on orbitz

4 out of 5 stars

The property itself is very nice. Our room was also very nice and comfortable. The restaurant was expensive but that is expext when inside a hotel. The food was avarage to good, no complaints there I do have one very large complaint, we had originally booked for the night of 2/7 and needed to change dates due to a family emergency, and the hotel charged us another $131.48, more than we even originally paid. We did not want to cancel our stay just needed a date change. We will not be staying at a Marriot again.
F

Fred

24 May 2023 - 26 May 2023
reviewed on orbitz

2 out of 5 stars

The front desk placed my wife on the first floor amongst screaming children and barking dogs She had just suffered an accident at the airport and needed rest and got none for two days She even couldn’t enjoy a hot shower as the water was ice cold
V

Vitaliy

8 Apr 2023 - 9 Apr 2023
reviewed on hcom

3 out of 5 stars

Upon arrival they charged us extra 10 dollars even that we already paid all the taxes and it appeared that we paid they argued we should pay extra 10 dollars.But we were so tired and just wanted to go to sleep and not to argue. Then at breakfast they said children are not getting the free breakfast only the adults. It never happened to us at any hotel in the world. We had no time to eat anyway and asked for a box to take to the airport. They said that will be additional payment.
L

Leigh

1 Apr 2023 - 2 Apr 2023
reviewed on orbitz

4 out of 5 stars

This property is very close to the airport and has a free shuttle to the airport. It was a little noisy with lots of kids staying at the same time.
S

Sally

14 Mar 2023 - 15 Mar 2023
reviewed on orbitz

5 out of 5 stars

This is my favorite hotel in Cancun. We are usually flying in or out of Cancun but no matter what, this hotel is great. The hotel itself is very well kept, it is clean, it is convenient to the airport, the pool is VERY NICE and well kept, the restaurant is VERY GOOD and EVERY SINGLE staff person is THE BEST. Even the doorman and shuttle people are exceptional. We recently met my daughter, son-in-law and their two sets of twins (6 & 8) at the airport and stayed here for a night. The kids were not well behaved but the staff, non the less, treated them like favorite guests! We just recently tried to book online and it said that the Courtyard was full so we decided to try the Fairfield Inn which is right in front of it but quickly realized our mistake. The Fairfield is not as clean, the layout of the hotel not nearly as convenient, and the pool was lacking compared to the Courtyard Inn. Oh, and the restaurant was not as good either. We looked at the menu and ended up walking back to the Courtyard Inn to eat.
J

Joanne

19 Feb 2023 - 20 Feb 2023
reviewed on orbitz

5 out of 5 stars

We spend one night here th ensure e we’re ready for our early morning flight. Excellent choice for proximity to airport-the free shuttle was so easy! Great outdoor space that includes hammocks :). My kids loved the pool and I loved the jacuzzi and lounging. Rooms were me simple but clean and with mini fridge, buffet breakfast was tasty too.
M

Maria Mercedes

13 Feb 2023 - 14 Feb 2023
reviewed on orbitz

2 out of 5 stars

Place is just OK. The rooms are very large but super outdated. The beach is almost non existent and there are never seats available there, just by the pool. The staff needs to be more friendly. They also need to stop ripping people off, trying to convert you into their membership. They will also be super long delays for food and then waitress would be vocal about getting a low tip. The pool is super super cold and kids are not allowed in the hot tub so it was a little hard with a toddler.
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