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Casa Tortugas Boutique Hotel

3 1/2 star hotel
9.4/10 Exceptional
(174 verified Hotels.com guest reviews)
See verified family reviews (10)

generated by AI based on family reviews

Overview

Casa Tortugas Boutique Hotel is a family-run gem, perfect for a relaxing getaway. Families will appreciate the spacious suites, some with lagoon views, and the refreshing swimming pool. The hotel's convenient location offers easy access to the beach, ferry to Isla Mujeres, and local shops. Guests consistently praise the friendly and helpful staff, the beautiful architecture, and the amazing rooftop bar with sunset views. While it lacks some amenities of larger resorts, the personal touch and tranquil atmosphere make it a unique and memorable experience.

Guest highlights

Spacious suites, some with lagoon views
The friendly and helpful staff
The beautiful architecture and design of the hotel
The amazing rooftop bar with sunset views

About the hotel

An outdoor pool, coffee/tea in a common area, and concierge services are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, tour/ticket assistance, and multilingual staff are onsite. Housekeeping is available on request.

Nearby attractions

Casa Tortugas Boutique Hotel is located in Zona Hotelera, a neighborhood in Cancun, and is on the Strip and near the beach. Tequila Museum and Arrecife El Meco Underwater Museum are cultural highlights, and some of the area's landmarks include Yamil Lu'um Archaeological Zone and El Rey Ruins. Costa Occidental de Isla Mujeres National Park and Ventura Park Cancun are also worth visiting.

Popular amenities

Family friendly

Children's books
Full-sized refrigerator
Kitchen
Laundry facilities
Microwave
Outdoor pool

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

Coffee/tea in common area(s)

Guest services

Concierge services
Front desk (limited hours)
Housekeeping (on request)
Laundry facilities
Multilingual staff
Tour/ticket assistance

Accessibility

Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Well-lit path to entrance

Things to do

Outdoor pool

Outdoor

Garden
Outdoor furniture
Terrace

Conveniences

Elevator
Front-desk safe

More

Designated smoking areas (fines apply)

Nearest Airports

Airplane
Cancun International Airport
16 km from this hotel
Cozumel International Airport
71 km from this hotel
map

Reviews that mention...

Family Reviews

for Casa Tortugas Boutique Hotel
star-fullstar-fullstar-fullstar-fullstar-full

5 out of 5 stars

10 reviews

Review data

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We have selected a sample of reviews which reflect what families have said about Casa Tortugas Boutique Hotel

Latest reviews (10)

D

Dylan

8 Jul 2024 - 12 Jul 2024
reviewed on hcom

5 out of 5 stars

Comfortable room with strong AC. Beautiful architecture. Family run and the family is so friendly! Easy check in/ check out. Room had 5L bottled water for drinking. Oxxo market right across the street and beach access right across the street. Tranquil environment and very quiet at night. Would stay again!!
R

Renate

22 Mar 2024 - 25 Mar 2024
reviewed on expedia

5 out of 5 stars

Unique family owned property with a pool overlooking the lagoon. Staff was really nice and helpful. They just opened their rooftop cafe and bar with a wonderful view. We had a 2 bedroom apartment with a kitchen and fridge. Architecture, design and art of the building is amazing. Across the street is the ferry to Isla Mujeres. Small shop for basic groceries is close, larger grocery store is further away. We truly enjoyed our stay.
K

Knut Arne Wuttudal

6 Jun 2023 - 10 Jun 2023
reviewed on expedia

5 out of 5 stars

Me and my wife had a great stay in this nice family run hotel. Its has a lake view and just 4 min walk to the beach and boat to Isla Mulheres. The staff is very friendly and helpful. If you are going over to the party area I can recommend the bus as the stop is very close only 12 pesos compared to 30 dollars for taxi.
J

Jon

Invalid Date - Invalid Date
reviewed on orbitz

5 out of 5 stars

A really lovely, friendly family-run hotel with a great pool and a wonderful roof terrace for sunset cocktails!
P

Pratik

Invalid Date - 25 Dec 2022
reviewed on orbitz

5 out of 5 stars

No wonder that this property has such high ratings. We were traveling with a 4 year old and loved the space that we had in the room. The room (suite) was lagoon facing with one bedroom and a separate living room that overlooked the swimming pool and the lagoon. The staff was incredibly friendly. As soon as we landed, I was added to a whatsapp group to communicate with the hotel staff and get answers to any questions I had. This was also the means of communication for any requests such as water, towels, etc. The entire facility is very well maintained. A visit to the roof top bar is a must do. The view of the sunset and the drinks are equally amazing. There is an Oxxo Convenience store right across the street that has a lot of useful things. We got eggs and bread which meant we were taken care of in terms of breakfast. It also has a reasonable alcohol selection, so partying at night, while maintaining loudness levels, was also taken care of. A few things to note - This is a family run hotel so it does not have a commercial feel to it. The commercial hotels tend to have lotion and paper napkins, which were missing here. This is definitely not a deal breaker but something worth noting. We loved our stay at Casa Tortugas. Like the name says, it is definitely a hidden gem. Thank you to Alex, Cristina and Daniel for making our stay so memorable.
G

Gayle

25 Nov 2022 - 30 Nov 2022
reviewed on hcom

5 out of 5 stars

As an experienced traveler I can highly recommend this peaceful respite from the go go go of modern Cancún. This was a multi generational visit with family. The spacious 2 bedroom, 2 bath apartment was very comfortable. I do believe that with a bit more effort this boutique hotel could be extraordinary. The bed was comfortable with nice linens. There are no frills though. A nice coffee/ continental breakfast would surely be appreciated by all guests. Mostly European travelers were staying there during my stay. There is not a convenient cafe or $$ restaurant nearby. I would stay there again if I return to the area. Lovely hosts who live on premises.
D

Daylon

27 Jul 2022 - 30 Jul 2022
reviewed on hcom

5 out of 5 stars

The hotel is very nice and family owned. It’s off the main road a little but it’s working pretty close distance to most things. Great view of the lagoon, main beach and Ferry are on the other side of the street make it perfect access, Overall had an amazing stay. Definitely will use this location again when I go back
S

STEPHEN

27 Jul 2022 - 30 Jul 2022
reviewed on orbitz

5 out of 5 stars

I had a wonderful stay at Casa Tortugas. The room was very spacious and comfortable. It is family owned, designed and operated, so it doesn't have all the amenities and services that the resort hotels does, but, Playa Tortugas is just across the street, and Krudos Restaurant is a 5 minute walk away. Also, if you need anything, Alex, is very helpful. He did everything from ordering a pizza to reserving a Taxi for me. And the swimming pool is phenomenal. I will definitely come back.
J

Jeanette

17 Jun 2022 - 21 Jun 2022
reviewed on orbitz

5 out of 5 stars

This hotel is so beautiful! Checking in was easy and they do it in person so it makes it feel personal. Alex was great and showed us around his family's hotel. The details land hardwork that went into making this place looks so amazing, and great for pictures. There's a elevator which is great. There's a rooftop bar which is alittle pricey but, the views and the atmosphere makes you completely forgot about the price lol. You're on vacation right. We wtayed in the lagoon view room and it was amazing. They have cieling to floor windows which opens all the way up to give a beautiful view from the lagoon. The bed has its own area and you can layback and see the view from here also. The bathroom is cute, it has a mini kitchenette provided with all the utensils. Theres a living room area, and they provide you with drinking water, a mini fridge, and a microwave. They gave us a little pamphlet with things thats around us. The place is quiet and you can almost miss it. Its easy to get around from here, there's a taxi stand right across the street, the ferry to go to the island, an oxxo(7-eleven), swim with the dolphins place, and a money exchang(just make sure you took cash out already and have your passport). Overall our stay here was amazing and would definitely do it again.
N

Neil

26 May 2022 - 5 Jun 2022
reviewed on hcom

5 out of 5 stars

A lovely family run hotel. Beautiful building and an excellent family suite. Great pool with lagoon view. Fantastic roof top bar to watch the sunset. Couple of shops and eateries within walking distance. Also the beach and ferry to the island. Larger shops, flea market, bars and clubs only a short drive away. A perfect place to stay with friendly staff and the family only too glad to help with anything needed
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