Aloft Cancun

Great and convenient location. Grocery store beside hotel and beach across the street. Bus stop outside. Excellent friendly staff, free open bar from 11 - 11 and free WiFi which we weren’t aware of and bought SIM cards but we know for next time. My teens loved it and the rooftop pool was perfect. It was much better than expected. Recommend for all families. Will return again.

The good: it was on the beach, very beautiful beach. We went on night and day walks on it. Some food was good and some items surprised me like slow cooked tender beef shanks. Bones with marrow intact. They can cook eggs for you on the spot. Rooms were clean and ours had a pool directly outside our room with a sunrise/sunset view. Seats on the beach were comfy and useful. The bad: 1 restaurants needs bookings a day in advance with limited time. I couldnt do a massage because it was booked. And the staff at the normal restaurant had to be told like 3-4 times to bring a coffee before they did. They smile and say they will bring it but just dont. If your looking for party vibes, this aint it. It was more quiet and family vibes.

i reserved and prepaid a 2 queen bed room for 1 night. We are family of 4 (2 adults/2 kids). The rooms were oversold and only a king bed was available for the 4 of us.

Gustavo was in particular extremely helpful in going beyond his normal duties in helping me and my family getting situated, and guiding us about the hotel, and Cancun.

The aloft family in Cancun was nice and friendly!!!! I appreciate the great service!!!

We went for a birthday family trip. Location excellent..walking distance to everything we needed..restaurants.bars. money exchange. Supermarket. Etc. The open bar is watered down slushies unfortunately but not a big deal. Breakfast...you can pass on. Not worth the extra room charge. The pool was closed for a private event on Saturday that was a bummer. Good hotel for partying...party sleep wake up repeat.

Ok so first of all i gave this property a chance. It has a 4.1 review. Lets start of with what is good it is never by alot of Places to eat and Coco Bongo the party area. However, first of all this property has a bad breakfast fruit, bread, and some cereal is not a real breakfast your better off going to Mextreme behind the property. Another thing that i was very disappointed with was one of the cleaning ladies stole a phone charger of mine. It was not their when i came back to my hotel did not realize until i looked at my package and couldn't find it. Another thing the bed was incredibly HARD and not comfortable. I am very disappointed by this property it has so much potential. However, the stuff are SUPER professional and incredibly polite. The best service i've ever had as someone who has visited 17 countries Cancan as a whole has the best service. Especially Mario at this location! I wouldn't recommend this place to a family maybe to a young single guy for like 2 or 3 nights max even then its a stretch.

Not for kids. Provides only the mere basics. Serves ok as a last night stop before an early flight.