Barceló México Reforma

I have been totally impressed with this place and have returned numerous times and have recommended it to my family and friends. Unfortunately, this time there was a lot of homeless people hanging around right outside the doors of this fine establishment. These individuals were very hostile and aggressive and pretty much demanding money. It was a scary situation.

My family and I traveled to explore the city, and I must say Barcelo exceeded our expectations. Very professional and friendly staff combined with clean and well maintained facilities made our stay a delight. I'd give it more stars if I could.

I love the glass elevators and restaurants! The hotel staff was very friendly and knowledgeable and the pool was gorgeous. I enjoyed the view from the room and I would highly recommend this hotel to friends and family it was also centrally located, which was a plus.

Was family re-union

This hotel is a wonderful location for a family weekend getaway. The pool is clean and ample in size (although not large), with jacuzzis built into the side. The room service is excellent, and there's a good Japanese restaurant literally built into the side of the hotel. I love that the rooms have quiet and effective air conditioning. The executive level snacks and breakfasts were first rate. Definitely recommend.

The hotel was beautiful. I would go back for sure but here are my cons. The AC didn’t work we called for maintenance and they never showed up. The restaurant The Grill one, it started off amazing! They had a face painter for the kids while we waited and brought a whole coloring book. Then Our waiter didn’t bring my daughter’s food, he said I didn’t order it. Why would I not order food for my child. He didn’t even apologize. Food took 1 hour to come out. Then we ordered a chocolate cake with 2 scoops of ice cream it came with one and when we asked him he said it was one top of eachother. That was not the case. We then had to ask for our check 3 times!!!!! Took about 40 minutes just to get our check. WORST SERVICE!

Did not understand our simple request at the front desk, and costing a family member $295.00, not until after checking in then she understood what we were requesting, Hmm

My experience my opinion! Had a great stay with my family. Hotel is in a great location and safe. Personal goes beyond to help out. Food was great. Would I stay here again absolutely. Thank you for making a positive experience.

They had really great staff and always nice. The only reasons I had a bad experience the beds were over used and uncomfortable. Beds where sinking in. I had to cancel my trip to come back earlier because my family and I got sick. The hotel wouldn't give us a refund for the days we were canceling. We stayed 7 days out of the 10 days we booked.

Beautiful hotel, great location and super friendly and accommodating staff. We will definitely stay there again and recommend to our friends and family.