Narita Tobu Hotel Airport

We had an early flight out or Narita airport so we stayed at this hotel the night before. They had a shuttle bus to and from the airport which was fantastic. They have large family rooms for 5 people. There is also a pharmacy, convenience store and they do a buffet dinner each night. We would definitely stay again!

You don't look for the same things when you book an airport hotel vs regular one. Generally speaking, you get airport when you arrive too late to move on to next stop or in transit with a flight next day. Then you look for room confort, available in-hotel activities and services. Here, service was great (free bus transfert, front desk, breakfast service). As for confort, if room was good (nothing fancy, clean), sound isolation was not as good. Even though people in the hallaway were speaking normal (kids were not yelling or such), you could clearly hear what they said! When you have jet lag, good amounf of flight time (we had 13h) and have a flight next day, you expect silence to some extent. This was not the case. Not really noisy but not silent neither. As for activities, it's sad the pool was not free. For the price (airport prices, you have to deal with that), it was expensive to that matter. But to end on good point, breakfast was included (buffet).

I stayed in Tobu, the hotel is descent but workers dont know the value of good costumern service. Me and my family check in at the hotel. I have 8 luggages and I asked Nirzula if she can help us or if she can asked someone to help me on my luggages. Nirzula was so hesitant to help me and she told me and quote, I dont know if I can find someone to help you. I asked the guy from check in counter and he approached Nirzula butt she seemed doesnt wonna help us. Poor costumer service.

Great for a night stay when we arrived into Tokyo in the evening with our kids. Great breakfast in the morning. Enough space, clean and nice rooms and lobby. Lovely garden views from breakfast restaurant. Airport shuttle (free) was convenient.

The rooms are really nice and spacious but for some reason our room was so hot. And it was cold outside! We turned the heat off and opened windows but it was so hot still and dry. This resulted in our child having a bad nosebleed and constant electrical shocks from carpet, curtains, etc. We ran the shower for a bit to try and increase the humidity but we couldn't do that all night. The Japanese hotels have what looks like might be a humidifier or dehumidifier in their rooms but not in English so we weren't sure. So our hopes for a good sleep the night before we left were dashed. Also, there wasn't anywhere to grab coffee or tea in the morning. The dining room was just $30 dollars for breakfast and that seemed to be the only option.

Great customer service, I would definitely recommend this property to friends and family.

Easy transport from Airport to Hotel and Hotel to Airport. The breakfast buffet was alright, but the drink machine was out of order. Rooms were ok, but weren't that clean, there were stains on the walls. Booked 2 adult and 1 child, but once checking in, they charged me extra for my child being over 6 yrs old.

I liked the friendly staff, the buffets downstairs, the free airport and mall shuttle. I liked how spacious the rooms were. The only issue was that there was nothing nearby - in walking distance. There was a drug store and a small convenience store in the lobby, but that’s it. If I wanted to eat elsewhere, I didn’t see any other dining options in the area within walking distance. But you can’t beat the location next to Narita Airport. Overall, I’d stay here agdin. In fact, my family and I will on our way g

Property was super close to the airport and had a shuttle for you which was great. We were put in the east wing so I think we were in the older rooms which you can definitely tell right away. We had 2 full beds and were comfortable enough though pillows were a little flat. Room also had a pull Out which was already made for us. Bathroom had all the amenities like toothbrush/paste, razors etc but looks like they haven’t renovated it since 90s ? We only stayed for 1 night and we needed to rest since we have 2 kids with us so it was good enough. Our reservation came with Free breakfast.

Hotel was close to Narita Airport, shuttle bus service every 20mins. Property was clean and well maintained and most affordable. Will highly recommend this Hotel to friends or family