Portrait Firenze - Lungarno Collection

I have already recommended this hotel to family and friends. This was our experience and we all missed it as soon we had to leave Florence : - welcome you receive at the door (no standard check in desk- instead you give staff your passports and they do their magic while you and your family enjoy delicious drinks in a very elegant and comfortable waiting room) - the staff anticipating your needs (we are not good planners and they booked for us both attractions and train tickets; suggested and booked great restaurants) - easy interaction by text message - immediate responses - very warm and patient staff - beautiful rooms (you feel you just hired a coveted interior decorator who redid your home- that’s right - rooms do NOT feel generically hotel-y, instead it’s like you are in a ln elegant but comfortable home- plush couches and chairs.) - location- around the corner from all major tourist destinations, overlooking Ponte Vecchio but the entrance is much quieter. - will return and stay there every time we are in Florence

From the moment we arrived, we were looked after and made to feel like our stay really mattered to all of the excellent staff. After messaging the hotel in advance through the Expedia app to ask about car parking, they met us at the hotel entrance and parked the car for us in a local garage. The hotel is situated overlooking the Ponte Vechio bridge, which is one of the finest views in Florence. The architecture is unspoilt and you feel like you are immediately transported to the Renaissance period. Inside the hotel, the design is Sophisticated with a meticulous attention to detail. We’re here in the middle of Covid and the place is spotlessly clean. Masks are worn inside the communal places and hand sanitizers are positioned discreetly for our use. As it’s an Expedia VIP hotel, we received both a bottle of Prosecco and also a room upgrade. The upgrade probably due to less demand during covid. ( the hotel is usually sold out in the high season. ) We’re staying with 3 children and all the staff have been excellent with them. Especially Francesco and Carolina who looked after us on arrival. A visit to the Uffizi galllery was made easier, by the hotel, as they arranged for ‘skip the line’ tickets. Massively appreciated in the heat of the day. The rooms overlooking the Ponte Vechio round off what has been a fantastic visit. When we come back to Florence, we’ll be booking the Portrait hotel again for sure!

Portrait Firenze is HANDS DOWN THE BEST LUXURY HOTEL EXPERIENCE WE HAVE EVER HAD! Upon our arrival we were swept off our feet being greeted by three impeccably dressed staff members who whisked us to couches, immediately brought us our desired drinks, and made us feel welcome as they checked us in. We were treated like royalty throughout our entire stay, children included. This hotel is now our new gold standard for hotels (surpassing the Montage in Laguna Beach). We were floored by the flawless 5-star personalized service. We were welcomed with class, smiles, and personal conversation every time we passed in or out of the hotel. Baja, Leonardo, Mateo, Raphael, Lorenzo, Gicamo, and Vladamir all deserve special praise for making our stay extraordinary. The hotel itself is beautiful. We had ample, luxurious space for four (2 adults, 2 children) which is hard to find in Europe. Overlooking the Arno and Ponte Vecchio, the hotel is in a perfect location within walking distance to major attractions, restaurants, and shopping. Experiencing Portrait Firenze was a truly an extraordinary treat for us. We will definitely be back!