Courtyard by Marriott Montreal Airport

We have stayed here many times in the past 7 years as the location is convenient. On our last 2 stays, the room smelled of cigarette smoke. The first time it was faint so we put up with it---it was late & we were too tired to switch rooms. On July 28/23 the "non-smoking" hotel room reeked of many cigarettes. We had to wait until 4 pm to see if any rooms were available so we did. The Reception clerk said all the rooms are non-smoking & offered to give us products to remove the smoke smell. We declined & were able to switch rooms. We noticed on this trip that any noise in the hallways outside the rooms were clearly heard in the room. We handled the issue of young boys playing hockey ( with a net ) in the hall outside our room ourselves. This of course could have been avoided by the parents supervising their children & taking them outside or in their rooms to play. My last negative is paid parking----it used to be free. The hotel is clean & conveniently located. Just beware of noise transmission and inform the Front Desk should any excessive noise/activity occur. We are all paying increased room rates now and deserve a little peace & quiet.

Lots of problems with billing. I booked 2 rooms for my family and a friends family on my credit card. When we checked in, my friend provided their credit card for their room. The hotel proceeded to charge my VISA for both rooms anyway. We thought we got it straightened out and that my friend would be charged for their own room on their card. My friend was then charged twice for their room and I still have 2 pending charges on my VISA!!!! The incompetence at this hotel is exasperating. I would never return or recommend it. VERY disappointed with Marriott for this. I’ve always had good experiences with them but not this time…