Best Western Plus Waterloo

The bed was super comfortable. Room was clean. Bathroom was nice. I believe this hotel is also being used to house new Canadians which meant you had to be extra cautious in the parking lot as kids were playing in the parking lot freely aswell as running up and down the halls. Our solid curtains didn’t close so we had the parking lot light shining into our room as we slept.

1. When I tried to check in there was no record of my reservation - luckily there was still a room available at the same rate. 2. Took at elevator to the 2nd floor with two pieces of heavy luggage, only to find I still had to negotiate a flight of stairs to get to my room 3. Got to the room but the key card didn't work. The Expedia emails didn't have a telephone number for the hotel. Had to get the number from 411, It rang for over three minutes and ...no answer. Finally got through - a front desk staff came with another key - it didn't work either. Got in with the master key. Then the staff reprogrammed the door - still didn't work, so ended up without a useable key, and told I could get someone from the front desk whenever I wanted in my room. Sheesh! 4. Notice the room was warm - 25 degrees. Tried to adjust, Set to cool and 22 degrees, temp went up to 27. The window would only crack open 2 inches. 5. There were kids running up and down the hall and a lot of garbage piled up in the hall. 6. The TV did not have all the TSN channels, so was unable to watch the Rugby World Cup match on TSN 5 between Canada and the USA. 7. Tried to upload 400 photos - the Internet download and upload speeds were only 5.0MB/s and 4.8MB/s respectivbely - and they call it high speed Internet! 8. The only good things about this stay was a got a parking space very close to the front doors, and it was convenient to Laurier University where I attended football game and a rugby match.

We we’re very disappointed with our stay. Our room was not made up on 1 of the 3 days we were there. The pool was closed for 2 of the 3 days and we also did not get fresh towels for 2 of the 3 days. Front desk said they were short staffed and a note was left that towels were in the wash but no new ones were ever given. They didn’t take the old ones away that were on the ground ready for cleaning. They left them there for 2 days. The bed frame was too large for mattress and was sticking out which made it very difficult to walk around the bed without hitting your shin on the frame. Would definitely think twice about staying here again, especially with young kids who were excited to use the pool.

I’ve requested for housekeeping to clean the washroom front desk said the housekeeping left for the day! Meanwhile the toilet is was not flushing properly as well! It’s upsetting! Air condition was not properly working. Smell while entering the room was u pleasant. Fridge was not cooling enough to keep kids milk. Its just not friendly its not worth what we really paid for. I booked 2 rooms and it just really bad experienced.

Not the best stay at this hotel. Here's my list. Curtains wouldn't stay closed, the fridge was no bigger then a kids lunch box. You wouldn't want to have take out to put in it. An end table on both sides of the bed usually helps. The sink in the bathroom drained very slowly and one out of two bath towels was very damp. Not impressed.