Homewood Suites by Hilton Waterloo/St. Jacobs

It was a very nice hotel, comfortable for a family of 3. Spacious and staff was friendly. A minor issue if you are staying more than 1 night rooms are not cleaned everyday if you dont ask.

We stayed here for one night, and our family really appreciated how spacious and clean the room was. We also liked the fact that breakfast was included the next morning.

Well, avg rooms, decent emenities. The staff was absolutely abysmal...solely as a result of one east asian lobbyist with some sort of a god complex, and absolutely no regard for the enjoyment of your stay... After my first night, in which my checkin was confirmed by a lovely slightly elder, heavy set woman with a beautiful smile, and a wonderful attitude....that was the end of any competence. "Service" became, a group of incompetent and confused women, with opposing policy regarding WATER. I was told by the 2 other seemingly decent women that i could have water bottles.....i couldnt actually believe my ears at first.... i have a kidney condition...however, the "headmaster" with acrylic nails, will ruin every aspect of your stay. She holds court over the lobby apparently, and certainly results in your stay to feel more like a relaxing white collar stint in jail, than a tranquil stay at a hotel. I was 15min late to checkout....i was called about 3 times. If you see the fair skinned, acrylic nail having, east asian appearing woman behind the lobby desk. RUN. I switched my stay to the hotel directly next door....seriously the worst experience ive ever had at a hotel.

A huge number of guests were making way too much noise with their kids.

The best hotel experience for us and our two small children. We got an excellent price for the 2 bedroom suite which was spacious and comfortable. The hotel provided us with a mini crib on wheels, which was very convenient. The breakfast was very good, the pool was warm, and mini golf was a fun bonus. The hotel is a very short walk away from the St. Jacob’s farmers market and there’s a nice family restaurant across the street. The hotel staff were also wonderful. Thank you!

It was very comfortable and family-friendly

Front desk personnel was exceptional, kind, gracious. The store has a great variety of items. My family was thrilled with the two bedroom suite. Will definitely be returning.

The pillows were not up to par, too flat. Screaming kids in the pool as the mother played with her phone.

One of the best hotel breakfasts I've seen! The whole family was happy with our stay.

Our room wasn’t ready when we arrived. We didn’t get into our room until 45 minutes after check in. Having to empty out the dishwasher from previous guests shouldn’t happen. Staff were very friendly and tried to accommodate but they seemed to be well understaffed for this busy family day weekend.