Pinnacle Hotel Harbourfront

Room was nice enough however balcony was tiny - the size of a bath mat. Walls were thin and could hear children next door early in the morning and their parents partying late at night.

Fun Family trip in Vancouver, it was the first time ever for my wife and my kids, and it was super close to everything including 5 minute drive to Stanley Park which had everything we needed (beach, aquarium, ice cream shop, park with water guns, train ride) my family and I really relaxed and enjoyed our trip to Vancouver, and I even ran into a huge celebrity Owen Wilson which was great and took a selfie with him. Will go visit this hotel again

Great hotel and awesome location! The breakfast buffet was one of the best my family has ever had! Perfect stay!

*BUYER BEWARE* I WAS DOUBLE CHARGED FOR MY STAY! My family and I stayed at this hotel. Upon check in the RUDE and UNFRIENDLY clerk required a credit card, which of course was typical but I was dubious that he wouldn't just take the amount and deposit from my debit account. He assured me there would be a pending charge, but then the main charge would be taken out of the account at the end of our stay. When I returned home I saw I was FULLY CHARGED and then CHARGED AGAIN. TWICE! I called and called, and the hotel assured me it was a mistake by my credit card company (which makes no sense) and of course my credit card company asked me to contact the hotel to fix it. It had been an ABSOLUTE NIGHTMARE and is going to totally mess up my credit score for our home buying experience. All for what? A room where the toilet was clogged upon check in, incredibly rude and unhelpful staff all around, and a mediocre hotel at best. No thanks. Book with caution, knowing you are throwing your caution to the wind.

My family and I had a comfortable stay. We arrived from our cruise around 9 AM and attempted to check in early. The receptionist told us 29 other people that morning also asked to check in early and housekeeping would start at 10 AM, but she took our information. Impressively, by 11 AM our room was ready. The room was spacious and the harbour view was beautiful. The hotel is walking distance to many shops and restaurants. There is also a public parking garage connected to the hotel for $29/day.

Our family of four had a wonderful stay. Our room had a spectacular view of the harbor. The hotel was a short walk away from many restaurants and shops as well as the cruise ship terminal. It was so convenient to be able to park our car and walk to most of the sites, or meet the tour company bus in front of the hotel. The staff was very friendly and offered many good recommendations for dining options and tours of the city. If we return to Vancouver, we will return to Pinnacle Hotel Harbourfront.

There was one mishap but corrected quickly. The staff goes above and beyond. I appreciated the water bottles daily. If I had to say anything negative it would be the experience in the hot tub with children running from pool to hot tub.

The friny desk and manager was suoer helpful. I got a slight miscommunication on my booking. They resolved my case super quick. The room is super clean with stunning view overlooking the harbour. I highly recommend this hotel if you are taking a cruise. Walking distance to the pier with my 2 kids was an easy one.

Room view and location was the best part. Lots of homelessness around, noticable every day just out the back doors with sleeping or yelling people. The bathroom door in our room was so old it wouldn't close, lots of dust around on the surfaces. Beds were comfortable. Pool was pretty cold and dirty looking. Not enough seating around for families to sit if more then 2 familes were in the pool at once (we were here with a team and people were sitting on floors and window sills) This is an older facility in general. You cant beat the location but the price is pretty high for the condition of the rooms and facility.

There were issues with the bathroom door not closing, they came to fix it but it was too hard for kids to close the door. Also the coffee machine was broken when we reached. 3 nights stay was average.