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InterContinental Sanctuary Cove Resort, an IHG Hotel

5 star hotel
Kids stay free
Connecting rooms
9/10 Excellent
(1002 verified Hotels.com guest reviews)
See verified family reviews (15)

generated by AI based on family reviews

Overview

InterContinental Sanctuary Cove Resort is a beautiful resort perfect for families. Children will love the multiple swimming pools, including a lagoon pool ideal for younger children, and the mini golf. The resort also boasts exceptional dining options and outstanding service, with many guests mentioning the friendly and accommodating staff. While some areas, such as the poolside restaurant, have received mixed reviews regarding the food quality, the overall experience is overwhelmingly positive.

Guest highlights

The multiple pools, especially the lagoon pool, perfect for younger children.
The mini golf course.
The exceptional dining options.
The outstanding service and friendly staff.

About the hotel

This hotel features 2 restaurants, a marina, and 2 outdoor pools. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a health club, and a poolside bar.

Nearby attractions

Located on the beach, InterContinental Sanctuary Cove Resort, an IHG Hotel is in Sanctuary Cove, a neighborhood in Gold Coast with good shopping. Ripley's Believe It or Not and Spotlight Theatre are cultural highlights, and travelers looking to shop may want to visit Harbour Town and Australia Fair Shopping Centre. Traveling with kids? Consider Warner Bros. Movie World, or check out an event or a game at Carrara Sports Complex. Discover the area's water adventures with boat tours nearby, or enjoy the great outdoors with hiking/biking trails and mountain biking.

Popular amenities

Family friendly

2 outdoor pools
Access to nearby outdoor pool
Babysitting (surcharge)
Children's club (surcharge)
Free cribs/infant beds
In-room child care (surcharge)
Laundry facilities
Microwave
Playground
Refrigerator
Rollaway/extra beds (surcharge)
Supervised childcare (surcharge)

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi and wired internet

Food and drink

2 bars/lounges and 1 poolside bar
2 restaurants and 1 coffee shop/cafe
24-hour room service
Coffee/tea in common area(s)
Full breakfast available for a fee daily 7:00 am–10 am: aud 45 per person

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Accessibility

Accessible bathroom (select rooms)
Grab bar near toilet
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Roll-in shower (select rooms)
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Things to do

18 holes of golf
2 outdoor pools
5 outdoor tennis courts
Access to nearby outdoor pool
Bicycle rentals
Fitness center
Playground
Shopping
Spa tub

Outdoor

Beachfront location
Garden
Marina onsite
Pool sun loungers
Terrace

Conveniences

Atm/banking services
Ballroom
Elevator
Free newspapers in lobby
Front-desk safe

More

Designated smoking areas
Fireplace in lobby
Tv in lobby

Nearest Airport

Airplane
Brisbane Airport
57 km from this hotel
map

Reviews that mention...

Family Reviews

for InterContinental Sanctuary Cove Resort, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-full

5 out of 5 stars

15 reviews

Review data

5 star reviews

87%

4 star reviews

13%

3 star reviews

0%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about InterContinental Sanctuary Cove Resort, an IHG Hotel

Showing 1 - 10 of 15 reviews

Latest reviews (15)

A

Angie

17 May 2024 - 19 May 2024
reviewed on hcom

5 out of 5 stars

Just the most beautiful resort! Everything was clean and stunning. Our room had everything we needed! The dining options on site were exceptional and our kids had the best time with the pools and mini golf. The service was outstanding and we everything was taken care of for us! We are already looking to come back!
A

Ashlee

1 Mar 2024 - 2 Mar 2024
reviewed on hcom

5 out of 5 stars

Absolutely phenomenal experience! The service was exceptional, with everyone being incredibly friendly and accommodating. They went above and beyond by giving extra attention to our son, making him feel special with complimentary gifts and chocolates. Our room was stocked with sweets, and they even took care of our luggage. We were provided with a free buggy ride to the village for dinner, where they dropped us off and picked us up afterward. We enjoyed delicious pasta at Ioseco. The beach was stunning, with warm water and complimentary water bean bags and table service right by the water's edge. There were plenty of activities for the kids, including large chess, mini-golf, and volleyball. The Marina was impressive, with all the yachts on display. It truly felt like a tropical island resort, despite being just an hour away from home. Thank you so much for an unforgettable experience; we will definitely be returning!
C

Catherine s

8 Feb 2024 - 11 Feb 2024
reviewed on hcom

5 out of 5 stars

Beautiful place, we stayed when it was quiet but during school holidays I can imagine this place would be utter pandemonium with kids everywhere: it’s very much a kid friendly resort, so be aware of that!
T

Tony

19 Jan 2024 - 22 Jan 2024
reviewed on wotif

5 out of 5 stars

Blue lagoon great for children
G

Gulbike

10 Jan 2024 - 11 Jan 2024
reviewed on hcom

5 out of 5 stars

We booked several rooms for our family and our friends too for my 60th birthday. I received bottle of champagne with card for my birthday and make my feel so special! We live all your friendly staff, especially cleaners and at pool area service. Thank you!
l

lisa gaye

1 Jan 2024 - 3 Jan 2024
reviewed on expedia

5 out of 5 stars

Great staff and family loved the lagoon bar staff there was helpfull and brillant hospitality 10 out of 10
J

Joel

25 Dec 2023 - 30 Dec 2023
reviewed on hcom

4 out of 5 stars

We stayed for 5 nights over the Christmas/New Year period. Overall a good start but there were some issues - staff generally we're unfriendly - our room was invested with mosquitoes (we couldn't leave doors open any time of the day) - the air conditioning unit in the room was loud - even when the fan was set to low. Finally, although breakfast was included, at check-in the didn't explain that it was only for the adults. We were presented the bill for our child's breakfast on checkout.
S

Slavica

25 Sept 2023 - 29 Sept 2023
reviewed on wotif

5 out of 5 stars

The overall experience,very family friendly
S

Scott

8 Jul 2023 - 9 Jul 2023
reviewed on wotif

5 out of 5 stars

The staff were amazing and our kids loved it. Food and service was excellent. We will be back.
A

Andras

1 Apr 2023 - 6 Apr 2023
reviewed on wotif

5 out of 5 stars

The lagoon is wonderful and well suited for toddlers to enjoy the beach experience safely. Breakfast was nice and food overall was pricey but tasty except the at Pool house where the food selection was greasy deep fried and not nice at all.
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