1/29

Palazzo Versace

5 star hotel
8.6/10 Excellent
(1002 verified Hotels.com guest reviews)
See verified family reviews (15)

About the hotel

This hotel features 2 restaurants, a marina, and an outdoor pool. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite.

Nearby attractions

Palazzo Versace is located in Main Beach, a neighborhood in Gold Coast, and is near theme parks and near the beach. Mariner's Cove Marina and Ian Dipple Lagoon are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Burleigh Head National Park and The Spit Beach. King Tutts Putt Putt and Draculas Haunted House are also worth visiting. Spend some time exploring the area's activities, including outlet shopping and winery tours.

Popular amenities

Family friendly

Cribs/infant beds (surcharge)
In-room child care (surcharge)
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi
Wifi in public areas is free with a 3-device limit

Food and drink

1 poolside bar and 1 bar
2 restaurants and 1 coffee shop/cafe
24-hour room service
Free buffet breakfast available daily 6:30 am–10:30 am

Spa

Massage - hot stone

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Accessibility

Assistive listening devices available
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Low-height counter and sink
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Things to do

24-hour fitness center
Outdoor pool
Spa services
Yoga classes

Outdoor

Garden
Marina onsite
Pool cabanas (surcharge)
Pool sun loungers
Terrace

Conveniences

Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Reception hall

More

Designated smoking areas (fines apply)
Romance packages available

Nearest Airport

Airplane
Brisbane Airport
71 km from this hotel
map

Reviews that mention...

Family Reviews

for Palazzo Versace
star-fullstar-fullstar-fullstar-emptystar-empty

3.5 out of 5 stars

15 reviews

Review data

5 star reviews

40%

4 star reviews

20%

3 star reviews

20%

2 star reviews

7%

1 star reviews

13%

We have selected a sample of reviews which reflect what families have said about Palazzo Versace

Showing 1 - 10 of 15 reviews

Latest reviews (15)

A

Anthony

6 Apr 2024 - 9 Apr 2024
reviewed on hcom

5 out of 5 stars

We were visiting family and this was a lovely stay
M

Maryanne

2 Feb 2024 - 4 Feb 2024
reviewed on wotif

2 out of 5 stars

Overall extremely disappointed, we had been looking forward to the stay, however they are charging for five star hotel of what it used to be it’s now old doors peeling holes in walls. Nothing is maintained it’s dirty and we couldn’t even use a microwave to warm up our babies milk without a $50 charge
R

Rebecca

15 Jan 2024 - 19 Jan 2024
reviewed on expedia

1 out of 5 stars

The staff were rude and didn’t honour the Expedia gold reward programme and their was screaming kids in the pool everyday from 530am so no sleep in … the lifts were constantly out of service and my husband sat in someone’s urine who had peed on the seat at breakfast and the staff had not cleaned it up !!! The hotel has gone to absolute disgrace
M

Marina

8 Jan 2024 - 12 Jan 2024
reviewed on expedia

3 out of 5 stars

Customer service was really good and the general cleanliness was good. Breakfast buffet had a great range and was well done, but some plates had very small food stuck to it and I understand it was hard for the kitchen hand to see them. Some child high chairs were put together incorrectly so the straps didn't fit my baby. The general condition of the building, including pool, is old and needs to be renovated. The pool in particular had a lot of broken tiles in and around it. Most of the pool lounger cushions were mostly torn. During peak times at the pool, there weren't enough pool loungers or towels for everyone. We stayed in two superior king rooms and the furniture wasn't consistant with the photos online. Both were missing a sofa and the one room was also missing the arm chair. The rooms were next to each other and were the same size. The location of the lifts could have been imrpoved. Our rooms were facing the Marina Mirage shopping centre, which meant they were at the end of the building and far away from the lifts. The basement carpark had enough spots, but it was stuffy and sometimes had visible garbage bags or other things that should have been hidden.
D

Dougal

27 Oct 2023 - 28 Oct 2023
reviewed on hcom

3 out of 5 stars

Upon arrival we were told it was $50 for valet to park our vehicle or we could just park it in the same spot for free. So after parking we went up to our room, which was very disappointing. The room was tired, the bed were small and the toilet and bathroom were all in the same room as the bedroom. Not really ideal for a family of four. We looked at the buffet breakfast before checkout but at $50 per head we decided it was better to go to a cafe in town. Was not the experience we expected and we will not be returning.
H

Howe Tseng

20 Sept 2023 - 23 Sept 2023
reviewed on wotif

5 out of 5 stars

This hotel still maintains very well after so many decades. The atmosphere is beautiful and comfy. It’s great to spend few days here with family.
C

Chantelle

8 Sept 2023 - 10 Sept 2023
reviewed on wotif

4 out of 5 stars

We stayed 2 nights in the lagoon king room. We had a bit of a view of the lagoon from our room. The hotel was nice, giving a posh feel, and had a great pool area. We did not dine at the restaurants so cannot comment on this though prices were on the more premium side and required bookings. Unfortunately the WIFI did not connect for us. We were on level 2. It would often disconnect or not connect at all. We also had issues with the on demand movies connection. If you had kids or need to do business work, keep this in mind.
L

Lauren

28 Jul 2023 - 30 Jul 2023
reviewed on wotif

5 out of 5 stars

Beautiful place, amazing staff and service. However it is terribly run down and if you get a room near the road it's not quiet. Indoor pool and spa has not been in service for over 2 years. Outdoor pool is freezing but beautiful and not a good place for children.
A

Anusha

3 May 2023 - 6 May 2023
reviewed on wotif

5 out of 5 stars

We did enjoy our stay at Hotel Palazzo Versace. The clean rooms, beautiful Medusa everywhere and anywhere, breakfast buffet, the ambiance , the friendly hotel staff and the list goes on. We have no negative thing to say about this place. Our stay with a one year old baby was very pleasant .While I heard people saying it’s not worth the hype for this place, in my opinion it’s worth the money.
M

Margaret

1 May 2023 - 2 May 2023
reviewed on wotif

1 out of 5 stars

After contacting Wotif on a timely basis to cancel my reservation, due to my husband falling and braking his pelvis, I was told Palazzo Versace would not cancel my reservation. I am astounded that a hotel of this quality would not issue a refund for medical reasons. I was also totally unimpressed with the Wotif service, as the person I dealt with told me has had contacted the hotel to cancel my reservation. I don't believe this happened at all, as shortly after I cancelled the booking with Wotif, I then receive a "Welcome" letter from the hotel and the following day an email from"Wotif" asking how the check-in was. Clearly the Wotif person did not do their job correctly, even though it was stated they had contacted the hotel for cancellation. Sadly, I will NEVER use Wotif again. I will advise friends and family to do the same. If this message is actually not in vain, I would really appreciate someone looking into this fiasco.
Check in / Check out
Check out
Change your dates
Checking availability...
Estimated total price on hotels.com

Similar Hotels