Mantra South Bank

This was by far the worst experience and stay we have ever had and at the price of $400 for one night we feel robbed. So to start with the shower is so slippery (as it’s an old bathtub) that when I stepped out of the shower one leg went one way and the other leg went the other way sending me flying across a slippery floor straight into a cupboard ripping my toe nail on my big toe straight off causing extreme pain to the point I can no longer where a shoe and will have to take time off work of which has now put a financial strain on my growing family, then at some late hour we received a phone call being accused of make loud noise and partying when we were trying to rest as that was point of our stay so we got on with our stay till breakfast came along and food was horrible and we were spoken to so rudely when we came to collect. After speaking to the manager they said sorry there’s nothing we can do for you. All we want is a nice stay for a night to relax

The front desk staff at Mantra Southbank Brisbane display friendly and interested care for all guests as evidenced by their welcoming smiles, their instant acknowledgment of people walking through the foyer (arriving / departing / waiting / sitting / wandering to and fro from a day’s activities etcetc) which reflects on their training to be effortlessly engaging and efficient! The Assistant Manager, Ngon Duong, leads by example and is attentive, helpful and provides assistance to all. The valet parking was particularly useful as it was school holidays, a long weekend and footy grand final time so Southbank was buzzing therefore much easier to utilise the baker service which was organised, prompt and reliable. Further to the front desk staff, the ‘housekeeping’ team was also friendly and helpful ensuring a pleasurable stay. Likewise, the staff in the restaurant (chef, cooks and waiters etc) - provided wonderful food and service! As a family staying in multiple apartments, we were really glad to choose Mantra Southbank Brisbane as the venue really added to our experience: the facilities - pool and gym were used every day; the accommodation was clean, spacious and comfortable; the location across from the river and purpose built recreational spaces, surrounded by various restaurants and near to art galleries and the entertainment precinct was fabtastic, plus near the train station! We would all highly recommend the place, however, the staff are to be highly commended!