Park Regis North Quay

We stayed in one of the small apartments… Is this place amazing? Absolutely not. Is it terrible? Also no. Pros : location, having a kitchenette, elevator so it’s easily accessed, sofa & table & chairs, fridge, kettle, microwave, bed was large & comfortable. Cons : front desk staff -we stayed there 4 nights & they were all super rude. The hotel is tired - chips on the walls, cockroach in the bathroom, big hole in insect guard, holes on the blinds (not ideal when trying to get a baby to sleep) , the room stank… we ran out of toilet roll. Called reception a number of times to get it replaced but they didn’t answer. Ice cube trays in freezer were filthy, the pool was woeful; we didn’t even swim in it. The outside part is in dire need of a refurbishment. I see the manager responds to reviews - which is great. However, you’re only as good as your weakest staff member. Who isn’t doing their job? Is it management? This place could be great if some love, money and positivity was pumped into the place.