Best Western Plus Crossroads Inn & Suites

We booked this for family members who were coming to visit my very ill wife. Ordinarily, family would have been most welcome to stay at the house but I was hesitant to upset my wife's routine. At the same time, I was hesitant to book them a room at a hotel I had never stayed in; the last thing I wanted was for my wife's family to be upset about my wife's declining health and then have to return to an uncomfortable, unclean or otherwise unsuitable hotel each evening. Fortunately, this Best Western came through for us - my wife's family was very comfortable during their stay there and could not say enough nice things about the hotel! They complimented the friendliness of all of the staff, their proficiency at their jobs, the comfort and cleanliness of their room, they even commented on how much they liked the rustic brick and wood decor and comfort in the lobby. They did visit the pool for some exercise and a little relaxation one evening and remarked on the cleanliness of that area, as well. They appreciated the ample free parking and the fact that it was well- lit at nighttime. The IHOP next door to the hotel was a bonus convenience. THANK YOU, Best Western, for making their visit as comfortable and pleasant as it could be, given the circumstances. I will be happy to book rooms here for visiting family and friends in the future, knowing they will be cared for by kind staff who are good at their jobs and that their rooms will be clean and comfortable!

First I want to say the staff was great my problems were the room was very dingy and humid to the point where everything felt wet there were plaster spots all over the room the pool was not heated like the site and the sign on the property stated and the hot tub was really dingy for the price that I paid per night I would have expected a lot more there has been other places I’ve paid less and it was a lot nicer and on the last day and night of my stay the entire floor smelled like marijuana when I told front desk they didn’t offer to move me or anything the response was “ok” when I book a non smoking hotel that’s what I expect to get. I am a cigarette smoker and I get a non smoking place so my family doesn’t have to put up with the smell they could have done something to fix the situation but nothing was done. Also when I book a suite how crazy am I that I actually expect a suite not a tiny fridge and microwave