Homewood Suites by Hilton Dulles-North/Loudoun

When we arrived there was no desk manager but instead a sign telling us to walk through the corridor to the connected hotel. It appears two hotels were sharing front desk managers. Upon entry into our room there was used bar soap in the shower and the AC was broken. I attempted to call the front desk but the phone was not connected to the wall so it was useless. I had to go down to the front desk walk through the corridor and find the manager of the other hotel and ask for a different room. While there I ran into another guest who was having issues as well. After some time I was able to obtain a different room and then had to move my family and all of our stuff quite a ways to the new room. All in all a very disappointing stay

Alex, the front desk representative, was amazing! He was managing check-ins at 1030pm for both the Homewood Suites and the attached Embassy Suites hotel. Training new staff over at the Embassy Suites checking in a large group (3 Charter Busses) and taking the time to walk next door and professionally, efficiently and courteously check my family and I in to to the Homewood Suites. This young man is a true ASSET to the Hilton Group!!!!

Our family of 4 really enjoyed our 1-night stay. The suite was ideal with our 5 yo & 2 to. The included breakfast spread was also great!

The hotel accommodated our family with 2 young boys we had enough space to cook, play and sleep.

It was nice staying here for my family of 6. Place was clean, lobby, interior etc seemed nice. Also breakfast was pretty good - fresh fruits(melons), freshly made omeletts, etc. Real plates and utensils. Beds were ok, I could feel every movement of the other person sleeping next to me, but it seemed to be in good condition - no sagging, etc. Being next to the airport, I could hear some flights, but not loud enough to bother me. TVs were little older, but the room itself was pretty nice. they charge $10 parking so be aware

The hotel decor was very outdated, there were no trash bags in our trashcans in the room. The hotel did not have any vending machines; the restaurant closed early, and we had a room that slept eight people and did not have any pillows for 2 people; we didn't realize it until it was time for bed. When I went to the front desk to ask for pillows, the woman working stated she had no more and they did not have housekeeping on duty to get us any, I asked what we should do, and she produced one pillow from the back (which I was leery of taking), she didn't seem very sympathetic to the fact that we paid 270.00 for a room that would sleep ourselves and our children, but didn't have enough pillows to do so. The manager on shift the next day was so sweet and apologetic and even comped parking, but other than her, our experience was not a good one, especially for the price we paid.