Hilton Garden Inn Dulles North

The property was old and dirty looking with a smell. They did not any other room we could switch to. We had an accessible room where when showering the water wet the entire bathroom floor the ceiling vent was open. Breakfast was nasty and very mediocre. I hate that I had to pay for it for my family and I and it was nasty. The juices were all watered down and there weren’t and creamer options but 1 for the coffee. I will never book another Hilton again. And my kids were scared because of all the sex trafficking things abortive hotel they seen online. That’s why we could take the room on the 1st floor they tried to offer as an alternative. Never again. Terrible stay. The man at the desk however, was very nice. We didn’t check in until after midnight and he was gracious.

It was very suitable for my family of 5. No complaints.

inability to extend reservation by 1 day. Long complicated check-in. im asked at check-in about housekeeping and I say I need it every day. My dads room never gets it and my room does not get it on my last night. My key does not work on the last night. My dad is 98 and I dont need this uncertainty on an trip for this family gathering. My room was nice and the location was good however performance needs much improvement.

My family and I needed a room as our flight was cancelled, forcing us to stay the night in Dulles. Called the hotel and was offered the courtesy shuttle to the hotel. The front desk rep made sure that the driver did not leave the airport until he confirmed we were on the bus.