Holiday Inn Washington-Dulles International Airport, an IHG Hotel

This property was very clean and nice.loved the indoor pool and jacuzzi was very hot!very convenient for familys because of the restaurant and snack stands at front!deposit was very low to

Great service and good stay for a family setting

We like the location because it was easy for family and friends to come visit. The room was very clean. Hat's off to Tony, front desk, he is very pleasant and helpful.

For as big as the hotel was, I was expecting much better staff, and cleanliness. When checking in the staff where not information at all. They forgot to mention they would be charging my card with an extra hold on top of the room fee. This happen to several that were on our floor. When approached it was explained staff did not relay appropriate information when checking in. Also there where no directions as to where to park for room, where room was located, where breakfast or any facilities were.... nothing. I’ve never checked into a room and got so little hospitality, information, or been rushed along. Upon finding our room we passed multiple pieces of candy, food and snacks lying in the hall. Room service/staff frequented the hall several times and not once were any of said pieces picked up in well over 2days. We saw higher up staff while walking the halls and they were so into their own conversations they never once did the traditional ‘hello, how’s your stay’ etc I’ve received from other hotels. The pool was shut down, the noise level at night exceeded past 11pm with teens and children carrying on, knocking on doors, and running the halls continuously. Overall it was not a good experience for the size of the hotel. I expected much better, friendlier, informative, and cleaner based on the ratings.

Check in process with easy and room was clean. No real issues to report. Great for family stays.

Front desk staff was accommodating to our requests. Housekeeping was quick to deliver a portable crib for our baby.

The staff at the front desk very friendly and they accommodated my needs. Two Spanish kids, took care of us. Thank you!!

When I got to the hotel to check in into my two queen room I was given a one room with a full bed because they overbooked and the only resolution was to put me in a king room with a rollout bed which was very uncomfortable for me and three children