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Crystal Inn Hotel & Suites Salt Lake City

3 star hotel
Connecting rooms
9.2/10 Wonderful
(2995 verified Hotels.com guest reviews)
See verified family reviews (34)

generated by AI based on family reviews

Overview

Crystal Inn Hotel & Suites Salt Lake City receives consistently positive feedback from families. The hotel is praised for its comfortable rooms, friendly and helpful staff, and a great complimentary breakfast with many hot options. The indoor pool and hot tub are a particular hit with children. While some guests mention the hotel's location might not be ideal for walking around, the convenient access to local sites and amenities makes it a solid choice for a family trip. The hotel is also noted for being clean and well-maintained.

Guest highlights

The exceptionally friendly and helpful staff
The comfortable rooms and beds
The complimentary breakfast with many hot food options
The indoor pool and hot tub, perfect for kids

About the hotel

Along with an indoor pool, this hotel has a fitness center and a snack bar/deli. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a sauna, a 24-hour business center, and a business center.

Nearby attractions

Near a metro station, Crystal Inn Hotel & Suites Salt Lake City is in Downtown Salt Lake City, a neighborhood in Salt Lake City with great airport proximity. Clark Planetarium and Discovery Gateway Children's Museum are local attractions and those in the mood for shopping can visit Gateway Mall and City Creek Center. Looking to enjoy an event or a game while in town? See what's happening at Vivint Smart Home Arena or Smith's Ballpark. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as snowshoeing and sledding. Guests appreciate the hotel's central location.

Popular amenities

Family friendly

Grocery/convenience store
Indoor pool
Laundry facilities
Microwave
Refrigerator
Snack bar/deli

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

Free continental breakfast available 6 am–9:30 am on weekdays and 7 am–10 am on weekends

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Ski storage
Tour/ticket assistance

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Doorbell and phone notification
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Visual fire alarm
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible van parking
Wheelchairs available on site

Things to do

Access to nearby health club
Fitness center
Indoor pool
Sauna

Outdoor

Terrace

Conveniences

Atm/banking services
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Grocery/convenience store

More

Designated smoking areas
Fireplace in lobby
Tv in lobby

Nearest Airport

Airplane
Salt Lake City International Airport
8 km from this hotel
map

Reviews that mention...

Family Reviews

for Crystal Inn Hotel & Suites Salt Lake City
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

34 reviews

Review data

5 star reviews

62%

4 star reviews

12%

3 star reviews

6%

2 star reviews

12%

1 star reviews

9%

We have selected a sample of reviews which reflect what families have said about Crystal Inn Hotel & Suites Salt Lake City

Showing 1 - 10 of 34 reviews

Latest reviews (34)

C

Cheyenne

14 Sept 2024 - 15 Sept 2024
reviewed on hcom

5 out of 5 stars

Loved this hotel! Friendly staff , clean , convenient, comfortable and affordable. Definitely recommend this to my family and friends!
k

kymee

18 May 2024 - 19 May 2024
reviewed on expedia

5 out of 5 stars

This place was amazing especially for the price. It was close to the Delta center and their complementary breakfast was above and beyond any hotel I have stayed at with my kids
E

Ebony

31 Mar 2024 - 1 Apr 2024
reviewed on hcom

5 out of 5 stars

Wonderful experience, great staff and its a pleasure everytime I come to town with my family for important business.
O

Olivia

10 Dec 2023 - 11 Dec 2023
reviewed on hcom

5 out of 5 stars

The staff was so helpful at check-in and the room was extremely comfortable. We visit regularly to see our daughter’s doctor at the children’s hospital and can definitely say we will be visiting again.
B

Brent

8 Dec 2023 - 9 Dec 2023
reviewed on orbitz

5 out of 5 stars

All the staff was so accommodating and friendly. Was a great place for our family.
D

Douglas

25 Nov 2023 - 26 Nov 2023
reviewed on orbitz

5 out of 5 stars

Staff is always super friendly, professional and accomodating. The shuttle was great, on time and easy to schedule. They are remodeling, but I stay there over other hotels in the area because of the staff. Pool, hot tub and sauna are great and clean. Breakfast is good and has several options based on diet. I recommend this place to anyone coming into town and it is also very family friendly.
J

Joshua

21 Oct 2023 - 22 Oct 2023
reviewed on orbitz

5 out of 5 stars

We have loved each of our stays at Crystal Inn! The beds are so comfortable, the rooms are a great size, breakfast has many hot options, the indoor pool and hot tub are a hit for our kids and its a quick walk/drive to any local sites you are visiting SLC for! We willcertainly be visiting again soon!
J

Jason

3 Jun 2023 - 4 Jun 2023
reviewed on orbitz

3 out of 5 stars

Older property, some things worn out or worn down. Did like the double sink outside of the bathroom in the room though--made it easy for other family members to brush teeth etc. when the bathroom was occupied. Super crowded at breakfast and line took a while to get through, slowing us down for morning plans.
K

Kenneth

10 Jun 2023 - 11 Jun 2023
reviewed on orbitz

1 out of 5 stars

I was placed in a room in a wing under construction without being told in advance AND with rooms out of the construction area available. It appears that they place Expedia customers is less than desirable rooms. This is not the first time. Also, the street adjacent to the hotel (and the way to restaurants by foot) looks like skid row. People sleeping on the sidewalk, drunk, seedy. Don't stay here!
E

Emily

3 Jun 2023 - 4 Jun 2023
reviewed on orbitz

5 out of 5 stars

Very clean and nice inside! Pool was perfect for our kids! It is downtown Salt Lake and right by a McDonald’s. Not super safe to walk but great inside!
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