Courtyard Cedar City Marriott

First, I will say that the staff was very friendly and helpful! The hotel was clean and the rooms were comfortable. So because of those things I rated it average instead of poor. The pool was the perfect temperature... for drinking water!! Seriously, it was freezing! My 12 year old, who will swim in a lake when it's 50 degrees outside, refused to get in. We went to the hot tub, which was packed because nobody wanted to polar bear plunge in the pool! Then the shower in our room didn't work. Luckily we were just there for a place to sleep for the night and headed home early the next morning so the kids took baths and the rest of us waited until we got home. The hold on my incidentals card was $140, even though the room was prepaid for, they were great about fixing it at check out but I can see it being problematic for a lot of people who are spending a longer time at the hotel.

The room was fine, though the Keurig machine didn’t work. When we arrived, we waited at least ten minutes for someone to return to the front desk to check us in. The lobby was blasted with cold air every time the door opened. Another staff member explained the front desk person was delivering towels and the one who spoke to us wasn’t trained to check people in. She was with two other staff having lunch while we waited for the front desk person to return. It seemed to us that anyone could deliver towels without being trained, such that guests arriving cold and tired would not be kept waiting. Another family was in line behind us becoming exasperated as well.

My family and I stayed here during our short stay in Cedar City. Rooms were comfortable and clean. The hotel is also in a very convenient location many restaurants and stores nearby. Staff was also very nice!

While traveling, it is important to have breakfast provided by the hotel. I chose this particular hotel with the understanding that breakfast would be included, but unfortunately, it was not. This was a disappointment for me and my family.