Homewood Suites by Hilton San Marcos

Terrible. We were traveling and arrived overnight. Front entrance was locked and no one was at the front desk to let us in. After ringing the intercom several times and waiting out front, another guest opened the door. There was another guest at the front desk waiting to speak to someone. The front trash cans were overflowing and there was trash in several places on the way up to our room. There were kids running in hallways past midnight. The small sofa where my young boys slept was filthy with stains on the armrests and all the cushions. The bedding was clean but thankfully we brought our own blankets for them. My husband took a quick shower and the tub didn’t want to drain, and 3 of us still needed to shower. He called the front desk about the issue and they said there wouldn’t be a maintenance person in until Monday. We asked to switch rooms but they told us they were unable and were sorry about the shower issue. My husband spent half an hour working on the drain. He wanted to watch the news in the morning & there was no tv remote to the bedroom tv. There were only two towels for a room occupancy of four. We called the front desk several times for towels with no answer. We finally got a call back and were told they all the towels were dirty and needed to be washed. Our kids had to share our towels and we ended up missing breakfast. We were told because we booked through a third party there was nothing they could do.

Everyone at the front desk and other employees were so amazing and helpful and I would definitely come back and stay there and I will tell all my families and friends to stay there and thank you all for your amazing hospitality service and friendliness

The room was clean and comfortable to fit the whole family.

Front desk service was excellent, went above and beyond to help us move rooms due to our 2 separate bookings. The breakfast was hot, clean, tasty, and the attendants were very helpful - brought us to-go containers, and cleaned up quickly. Overall, the kids used the sports court almost every day when it cooled off at night. We also appreciated the convenient washer/dryers and the ice machines.

Quiet, comfortable, and clean. Breakfast was pleasant and clean. Overall a great experience and we will be visiting again. I have a child attending TXST and we have tried a few hotels in the area that have all been awful. Happy to have found our location for future visits.

Out room was huge! It was the size of two hotel rooms. Plenty of room for my guest. Front desk staff was very pleasant and engaging. Breakfast was awesome. My kids enjoyed the waffles with chocolate syrup and whipped cream.