Courtyard by Marriott San Antonio Airport/North Star Mall

I booked rooms for family reunion. When family arrived checked in went to their room a few of them rooms smelled of mold and mildew and couldn’t stay there due to health issues. Front desk accommodation them with another room with was better and some just went and got another hotel to stay. This hotel needs a full make over. My family was disappointed and had to spend more money to stay in San Antonio to be comfortable. Thanks

I did share my review directly with the front desk and ask that they have the manager call me asap. I have yet to hear from them. Some of the light bulbs were burned out in the room, the coffee tray was very dirty, room had 2 inches of dust all over hair in the sheets, tub and shower had some black mold, but the final straw was when I got up to use the restroom and turned the light on and cockroaches (babies) scattered on the floor!!!, and when I looked closer I saw a very dark dried on urine on the back and bottom of the stool The hotel is in a good location. This was our 2nd stay even after the first room wasn't anything to write home about.....I cleaned and didn't complain, but figured it was just an oversite, but this last stay may well be the last.....that is unacceptable!!!!!! and then to have the manager not call me back is a bad deal and very unprofessional.

The place was nice, rooms were clean & nice as well. Wi-Fi provided. No complimentary breakfast, which was weird for the price I spent. And the pillows sucked. But besides those 2 things, it was pretty good. My kids loved that there was an indoor pool. And the ladies at the front desk were incredibly nice. :)