Homewood Suites by Hilton Laredo at Mall del Norte

Property is well kept and its location it’s prime for shopping and gathering with family in the many restaurants close by. Staff was great but unfortunately they would be distracted with their phone; had to wait to be acknowledged. Not terribly bad but needs to be addressed for a hotel of this level. The property makes up for the service. Will stay again!

It was nice but property is being remodeled so there was a lot of unfinished work in the room and pool door had to be propped open with a chair…. Very unsafe for kids

Breakfast was limited to bread, some fruit and waffle dough the morning of our stay due to "staffing issues". They didn't even made an effort to pull out the plates and utensils from the buffet area cabinets. My wife ended up doing that so our kids could have somewhere to place their waffles. The closet sliding doors on one of our rooms were not working. When I tried to open them they almost felt on my feet. I could reposition them and fixed the problem for the next guest.

We couldn't take shower because there was not hot water. The issue never was resolve and not other actions were taken. We are a family of 5 and in the 2 days we were there could shower. 1 night only.

Used to be a great place to stay. It used to be, cause the last 2 times we stayed here, the experience were far from what weve experienced years ago. The room is dirty, you could feel that the carpet wasnt vacuumed in a very long time. The bathtub all scratched and the tap for filling it wasnt there. The bathroom door has no button, the toilet has a leak, the bathroom door is all dirty with something bloodish, i pased a towel and it came red. I was looking for my kids shoe, and i found a 500 mg pill of something and a hair claw clip that wasnt my wife. The table well, unusable, if you put something over it, it just dances, totally broken. They say its a full kitchen but it doesnt have any cutlery. The aisles and elevator smells. Last time was a very close experience to this, our curtains were like gruyere cheese, and all the room was dusty and dirty. I dintbwanted to stay here, but was the only option available. Years ago it was difficult to book here, now, is the last choice. Al least it has no roaches plague like amerik suites.

The tv in the living room of the room never worked, it was reported without action. Also, our 2 year old found a nail cutter for babies in the floor and when we look down the bed looking for a toy, we noticed that the floor wasn’t vacuumed properly.

Our experience at this Hotel is by far the best customer service we have had in a long time. As soon as we walked in, we were greeted and treated like a person should be. Everything looked new or really cleaned. Front desk person is super friendly and knowledgeable. The cleaning staff had nothing but smiles and told my family good morning when approached. The pool was very clean. Our stay was perfect and we wanted to stay a few more days. We loved it and had fun. Thank you.