Four Points by Sheraton Houston West

This hotel is terrible. Pre covid it was SO good, we loved it. I thought it would be so much better once it was renovated, but no. When we arrived, no one was there to check us in. they had a sign out that said “have a seat we’ll be right with you”. Ok…finally someone came. We checked in, our room had 1 bed. I paid for 2 beds. Back downstairs we go. New room had an A/C unit SO LOUD, my kid couldn’t even sleep. Back downstairs we go. As I walk to the desk, a random kid with greasy hair comes up and stands beside me. “Can I help you?” Uhhh me: “oh you work here?!” He’s in jeans and a tshirt, no name tag, no professionalism, how was I supposed to know. So I tell him all about my room and he says “well it’s a lottery. I can’t guarantee you’ll get a quiet AC unit if I move too rooms. We get a lot of complaints about that.” WHAT! Ok…requested a move anyway. THANKFULLY this new room was good. But there were so many nuances w this hotel. The bathroom doors are missing nobs, and there’s a huge gap between the doors it offers NO privacy. The elevator looks like they cleaned it w the wrong cleaner and now has stains and streaks everywhere. And as I walked into it, the doors shut on me and it hurt! Like it didn’t sense me. It was odd. For $99 I guess I got what I paid for but I will never stay here ever again.

Savanah greeted my family and I upon arrival and she was honestly the kindest person. The hotel seems to have completely new staff and everyone is doing their best to accommodate. The menu was not completely available at all times. The facility overall was comfortable. The manager seems to be a micromanager and can appear aggressive at times and unfriendly. I would recommend that he greets people as they walk by. I watched him kick someone out of the hotel and I was a bit nervous as my kids watched and ate their food. Would have been nice of him to excuse his behavior in front of them. I spent almost a week in this hotel and would definitely say between Savanah and this young lady that worked the late shift, they made the stay comfortable and welcoming.