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Alice
26 Apr 2024 - 28 Apr 2024
reviewed on travelocity
4 out of 5 stars
Friend Staff. being a senior, enjoyed being put on 1st floor. bed was comfortable.
didn't like...room was in front of pool. could hear children making too much noise while trying to sleep. Room was supercold, but we just turned off AC and were comfortable.
overall...it was pretty good. would go back to that location.
J
Jeannete
26 Feb 2024 - 28 Feb 2024
reviewed on expedia
5 out of 5 stars
Very clean, absolutely nice staff. The room was very spacious. Jacuzzi and pool were well taken care of. Breakfast was great! I loved that they have coffee available 24hrs a day! The staff was very accommodating. Will definitely be back with my family.
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Abel
14 Oct 2023 - 15 Oct 2023
reviewed on orbitz
3 out of 5 stars
We arrived, young lady took my name then looked on the computer. Then she got on her phone and walked away. She then returned to complete my check in with No explanation given. When going into my room , my neighbor was walking out and I hear a child say Bye Mommy. Later thay night i could hear children running around, above and next door to me.
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Jeffrey
9 Sept 2023 - 10 Sept 2023
reviewed on hcom
4 out of 5 stars
The staff was friendly. No complaints from the family regarding our stay at this hotel.
J
Jessica
12 Jun 2023 - 17 Jun 2023
reviewed on orbitz
5 out of 5 stars
After some mishaps with room/hotel (ac didn’t work, bath room cleanliness, dinning closed) we were able to get a new room for the remainder of our stay. Staff was very accommodating and even offered to get us a new place to stay due to the remodeling of hotel (due to storm damage). Over all it was a good place to stay.
We have stayed here prior to this and we’re satisfied that’s why we booked again this 2nd time around but we’re not impressed as the first time.
Over all beds were comfortable, 2nd room was clean and well maintained, worked out for us being close to family.
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Mark
28 Apr 2023 - 1 May 2023
reviewed on hcom
1 out of 5 stars
They had me in lobby since 1130 pm to 500am waiting to get room cause lights went off at 5am when they found out was going to stay for 3 nights guy says ill open room so u and family can get some rest well fix inconvenience said ok in morning at 8am still no light and went to talk to manager susan o sandra and they said had to pay full rate cause sleeping there said ok guess told her still no light she said nothing due for refund so said im stuck cause already payed was in second floor with no key to access my room everything pitch black then pipe bursted and room was rain fall from roof after
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Fernando
17 Mar 2023 - 18 Mar 2023
reviewed on hcom
5 out of 5 stars
It was great location. Breakfast needs a little attention with line item selection. Over all the hotel is great place to stay. If opportunity presents itself again will stay here again. Will recommend to family and friends. Thanks for the great stay!!
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Marc
18 Dec 2022 - 20 Dec 2022
reviewed on orbitz
4 out of 5 stars
One of the few hotels in the valley with an indoor pool. It wasnt particularly warm, but was cold outside so was an option my kids enjoyed. Breakfast was better than expected and the room/bed was very comfortable. I was disappointed there were no safety or grab bars in bathroom tub.
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Ramon
7 Jul 2022 - 8 Jul 2022
reviewed on hcom
5 out of 5 stars
Nice hotel, were staying here from now when staying in this area. I have to remember to hit the hot tub before families come in afternoon. Great room, service, staff, breakfast
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Linda
21 May 2022 - 24 May 2022
reviewed on hcom
1 out of 5 stars
No daily cleaning. When my little dog had an accident, we purchased a mop and Lysol liquid to clean the mess. I mopped the entire room and the water was beyond filthy! Had to change the water numerous times in the bucket. the air conditioning works if you can get past the rattling noise it makes each time it turns on! I had to ask for fresh towels and toilet paper each of the two nights. Just silly. I have stayed here for years when I visit family. Never again!!! I already have another hotel booked for my next family visit.