Tru by Hilton Cypress Houston

Had a great nights stay. I was in town visiting family and the room was clean and the bed was comfortable. The breakfast was excellent and the staff kept it full and clean.

Arrived and they did not have my double room available. Had to relocate. However, the staff was very accommodating to get my family to a new hotel.

My kids had a blast. The staff was amazing!!

It was great! Awesome place for kids bc they have a play area for them to hang out

Everything was great hotel & staff wise. The only issue was that the floor I was staying on was full of loud children early in the morning. They were trying to open my hotel door.

Staff and place was very nice and clean. The breakfast was great and my kids enjoyed playing in the lobby. The room however was very small and had no microwave. I also wish the pool was heated

I went with family and friends and we are very pleased with the stay. The hotel is clean, room are comfortable and breakfast has what you need to start the day. I definitely recommend it and would stay again.

It is a clean hotel, lobby is fun with pool table, jenga and connect four. Indoor pool is also nice. But the walls were so thin, we heard every door in the entire building the entire night, every noise inside or out kept us awake. No one in my family slept at all the entire night- and that was after we had two different white noise devices turned on.

The room was so smelly I couldn’t stand it me and my kids was so nosy and you can feel the people walking in upper room my and my kids left after 2 hours from checking in cuz we couldn’t sleep

We reserved this hotel ONLY because of the pool. It was further out than we wanted, but having the pool with kids was the deciding factor. I called a week prior to arrival to confirm our reservation and make sure everything was correct. NOTHING was mentioned about the pool being closed. We arrived expecting for our kids to be able to swim and have fun on our vacation. Upon check in STILL nothing was mentioned about the pool being closed. We had to walk down there to find out it was closed. So extremely disappointed in their lack of communication. The bathroom was dirty, and when someone showered the whole room would fill up with steam since there wasn’t an exhausted fan in the bathroom. Another day, we were surprised again while going down to get breakfast. A note in the elevator, said the WHOLE hotel water will be shut off for most of the day?!? So we couldn’t shower, flush the toilet, brush teeth??! The TV would freeze up and completely stop working, we asked for maintenance and were told it would be the next day till they could come! The workers were friendly the beds were comfy. But, we were extremely disappointed with the hotel facility. When we asked the manager if they would do anything to compensate us for all the inconveniences, all they did is gave $50 off a 8 day reservation! Went to visit family, so next time we DEFINITELY will not stay there!!!