Sonesta Select Dallas Central Expressway

It was great. Me and my family really emjoyed the stay

My family and I had reservations for 5 days at the end of December in Superior Suite, their highest-level room. We traveled from out of state with our two young children and arrived at about 1:30 a.m. The room was NASTY. Had it not been 1:30 a.m. and I was not with our young children, I would have walked out. I honestly would have rather stayed in my car. I am a big believer that you can't fix an issue unless you know it exists. On the morning of check-out, I requested to speak with the manager to share the issues. I was told he was not there, but to email him. I emailed that morning, with complete details of all issues, including pictures. I received an out-of-office reply, so I waited a week after his return to the office to post a review in hopes of a reply. I’ve yet to receive a reply, though he HAS read the email, so I am proceeding with the review. I am a meeting professional and spend a great deal of time in hotels. I am part of selecting and contracting hotels for huge city-wide conventions, including in Dallas. I hoped the manager would use this information to make some much-needed changes. I shared all of this with him in the email. As the manager could not bother to respond, I do not believe changes will be made. I would not recommend this property to ANYONE. Stay elsewhere – it is NASTY!

Great staff... they were very nice, caring and helpful. Great price and it was available on short notice. I would definitely recommend this hotel to family and friends. Great Job!