Element Dallas Las Colinas

Was traveling with 4 of my kids…we were very happy with our stay. The room was plenty big enough, the beds very comfortable, but everybody’s favorite part was the coffee machine in the lobby. The service was also really great. Definitely would stay here again.

This is our 2nd time at this hotel. Our first visit blew us out of the water. Upon check in we were greeted so warmly and kindly. Room was fantastic. This visit while still good, lacked the extra sparkle from the first time. Upon check in the representative barely spoke to me, didn’t apologize for giving our room away to a family member before we arrived (we knew because said family member called us about the mix up) yes, they were polite and not rude so I cannot claim that. Upon arriving in our room the floor was very dirty. Didn’t look like it had been swept or mopped. Beds are very comfortable, slept like a baby. No towels at the pool like previous time, so it made for a very drippy walk back to the room lol Breakfast is always good. Fresh omelette, sweet breakfast staff that kept all things clean and organized. We did have an issue with our toilet that I made the front desk aware of at check out. We will come back. Just sad that it has lost a smidge of the sparkle.

My family and I stayed here a few times before. Every time is pleasant until the "supervisor" Tiffany had to interact with anyone! I have witnessed her actually argue loudly with customers in the lobby regarding corporate reservations! She had a horrible horrible attitude! I told her this the last time my family stayed as she is just rude for no reason! Just a real unhappy nasty person! Manny, Emma, Monica, Juan are the best! Juan even made my family and I smoothies as we barbecued by the poolside after my husband was having chest pain! Juan is top notch! But Tiffany will definitely will keep people from wanting to ever visit here again no matter how new it is! I will be giving the new Embassy Suites a try and as long as she is here I won't recommend this place to anyone at all!

I'm impressed with check in service, cleanliness and modern styling. Hotel staff are friendly and easy to talk to. The only negative review I have is the breakfast service. It took me 15 minutes in line to get to the order counter and wait another 5 minutes for my order to be served. Wish they have cooked egg, bacon, sausage, potato for guests to serve themselves. I will stay here again and recommend this to my friends and family.