Holiday Inn Express & Suites Austin NW - Lakeline, an IHG Hotel

1June2024 I was greeted as soon as I walked in the door. The gentleman that was working on this day in the afternoon was spectacular and genuinely welcoming. He checked me in early and gave me a choice of which floor I wanted to be on. Gave me information pertaining to the property and when breakfast would be and where it would be held. The room is spacious and clean. Mini fridge is a decent size. There are two(2) peep holes 🕳on the hotel room door, one for the adult and one for the little ones. So stinkin’ caute. And in the best spot, right under the counter by the coffee center and microwave. Modern desk and office chair as well a ample seating all over the room. A roller cube seat that is tucked away neatly. Ample closet space with iron and ironing board. The hair dryer is on corner shelf in the entry of the hotel room. The shower has Dove products that smell amazing. So many spots to sleep on..fold out sofa and King size bed. Fitness center that is open 24/7, nice size hot tub, and an outdoor pool that is 6ft deep. This Holiday Inn Express and Suites Austin NW is not far from restaurants, movie theater, Lakeline Mall, carwash, H.E.B plus! I’m excited that the property will be getting a landscaping makeover. Rocks and cactuses 🌵 around the property, parking lot redone(repaved and fresh paint), native plants in the planters at the entry of the building, the pool area where the chairs are redone, and the land behind or beside the pool area will be more appealing.

When we first walked into our room, a roach ran across the floor. We found a dead one inside of the refrigerator. My children were nervous the rest of the trip.

Worst hotel stay ever. Whole family stayed up all night due to poor mattresses. I told the property manager for a refund but they did not listen and did not consider it a problem. I would not recommend this place

I really liked everything, the staff were very nice, the front desk lady was really nice and ready to help in any kind of way. The rooms were cleaned and big. And i really liked was the breakfast, it had scramble eggs, biscuits, cereals, oatmeal, pancakes, muffins and cinnamon rolls. Me and my family liked it.

Hotel was ok, friendly staff and big rooms. A little noisy from the pool area, even after hours (seems a lot of families were vacationing at that time).

The blind fell when operating the chain and hit my wife on the wrist. There was an electric cord that ran to a lamp held together with painters tape not electrical tape. This could have caused a fire. My safety as well as my family and all the families that stay are more important than using that type of tape.