Holiday Inn Express & Suites Austin NW - Arboretum Area, an IHG Hotel

Check in was a breeze and the staff was super friendly. We went from the front desk to the room in a matter of minutes. The room is clean and comfortable and the pool area is a big hit with the kids.

Ellenor at the front desk is fantastic! Very friendly and helpful, remembered our names and family names. Breakfast had a good selection, and different offerings each day. While the hotel is undergoing remodeling, it was not intrusive, or noisy. Room is comfortable and all the appliances worked well. Bed was very comfortable and the blackout curtains did keep the light out well if you wanted to sleep in. Great location for our activities. Thank you

I was terribly disappointed by this hotel. With all the positive reviews, I expected to find an awesome hotel that is clean and worthy of the rates charged. Well that did not happen. Check in was great, the front desk person was super nice. However, the disappointment began when we opened the door to our room. Filthy, filthy room! The carpet and rug were so stained that I was afraid to take my shoes off. The room was so run down! The furniture looked so old and scuffed up and the desk chair was frayed and ripped. The sofa and sofa chair were disgustingly stained. Everything in that room including the lamps were stained and dirty. I wanted to run out of that room but it was past 10pm and the chance of finding another hotel that late at night would be tough. My entire family was so disappointed, as I was, in the condition of the room and overall cleanliness of the hotel. The swimming pool and breakfast were the only decent things this hotel had to offer. I’ve stayed at nicer and cleaner hotels for less money. Holiday Inn is a no go for me from now on.

Very clean and a great stay with the family.