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Hyatt House Austin/Downtown

2 1/2 star hotel
8.8/10 Excellent
(1419 verified Hotels.com guest reviews)
See verified family reviews (15)

generated by AI based on family reviews

Overview

Hyatt House Austin/Downtown is a good-value hotel that's conveniently located for exploring Austin. Families appreciate the spacious suites, which are perfect for larger families. While the breakfast is described as average, it offers enough variety to satisfy everyone. The hotel's location makes it easy to walk to some restaurants, although parking can be a challenge (street parking recommended to avoid valet fees). While some guests noted minor issues with cleanliness and noise, the overwhelmingly positive feedback points to a generally pleasant stay for families.

Guest highlights

Spacious suites ideal for larger families
Good value for money
Convenient location, easy to walk to some restaurants
Generally friendly and helpful staff

About the hotel

This smoke-free hotel features an outdoor pool, a restaurant, and a 24-hour fitness center. Free on-the-go breakfast and free WiFi in public areas are also provided. Other amenities include a bar/lounge, a 24-hour business center, and valet parking. Housekeeping is available on request.

Nearby attractions

Hyatt House Austin/Downtown is located in Downtown Austin, a neighborhood in Austin, and is in the entertainment district and near a metro station. Travelers who have shopping on the agenda can visit Sixth Street and The Domain. Looking to enjoy an event or a game while in town? See what's happening at Frank Erwin Center or UFCU Disch-Falk Field.

Popular amenities

Family friendly

Free cribs/infant beds
Grocery/convenience store
Laundry facilities
Microwave
Outdoor pool
Refrigerator
Soundproofed rooms

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant
Coffee/tea in common area(s)
Free on-the-go breakfast available daily 7:00 am–10:00 am

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Free grocery shopping service
Laundry facilities
Luggage storage
Multilingual staff
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Grab bar near toilet
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Pool hoist on site
Roll-in shower (select rooms)
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible van parking
Wheelchairs available on site

Things to do

24-hour fitness center
Outdoor pool

Outdoor

Bbq grill(s)
Firepit
Outdoor furniture
Terrace

Conveniences

Atm/banking services
Elevator
Free newspapers in lobby
Front-desk safe
Grocery/convenience store
Reception hall

More

Shared microwave
Smoke-free property
Tv in lobby

Nearest Airport

Airplane
Austin-Bergstrom International Airport
10 km from this hotel
map

Reviews that mention...

Family Reviews

for Hyatt House Austin/Downtown
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

15 reviews

Review data

5 star reviews

33%

4 star reviews

40%

3 star reviews

20%

2 star reviews

7%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Hyatt House Austin/Downtown

Showing 1 - 10 of 15 reviews

Latest reviews (15)

A

Anna

9 Jul 2024 - 10 Jul 2024
reviewed on hcom

4 out of 5 stars

Clean and a great option for families in terms of the room/suite size. It’s no frills but this is reflected in the very reasonable price. The staff were friendly and professional and the valet advised us that street parking was the best option to avoid the usual Austin hotel valet parking fee for an overnight. We appreciated this information. Breakfast was average but with enough options to keep the entire family happy. In summary, great value for money when getting a family of 5 into one room.
C

Christina

26 May 2024 - 28 May 2024
reviewed on expedia

4 out of 5 stars

Easy to find street parking and walk to some restaurants. Had to drive to other things in Austin. Pool was great, but it was being cleaned one morning with no sign or notice about if people could still swim. Paint was peeling from parts of the room ceiling. Breakfast was good for kids and room worked well.
J

Jessica

9 May 2024 - 10 May 2024
reviewed on hcom

2 out of 5 stars

Traveled from San Diego just for them to tell me my room wasn’t ready at our check in time. I drove straight from San Diego with 2 kids (9 &3) is not easy and even more so when your room is not ready at the time it is supposed to be. On top of it not being ready, our room was dirty and not properly cleaned. Old, dried up ramen that was spilled all over one of our tables. Atleast their complimentary breakfast had a good variety and the lady who checked us out was very apologetic and seemed to genuinely care about the mishaps we had.
E

Erin

5 Apr 2024 - 6 Apr 2024
reviewed on orbitz

4 out of 5 stars

Property is nice, but ordinary. Close to 6th Street. Rooms clean and good size for family. Most of staff was very friendly. Bar staff was excellent. Evening valet service was very poor - not greeted or offered help upon check-in. Took too long to retrieve vehicle. Pool is tiny.
K

Kelly

2 Apr 2024 - 6 Apr 2024
reviewed on orbitz

4 out of 5 stars

This was a trip that my sister and I took for our annual “sister trip”. The lady that initially checked us in was very nice and offered a free upgrade along with checking in early. The room was basically a small apartment and it was very nice. There were a few little cleanliness details that I had issue with but I only alerted them of one and that was one of the comforters being dirty. Someone brought us some more blankets in a pretty timely fashion and all was well. The neighborhood seemed okay. There is a little club/restaurant behind the hotel bldg and it can get a little noisy at night, but that didn’t bother us. It may be an issue with people with kids or people that are light sleepers. The hotel is in good proximity to pretty much everything without being right dead in the center of all the action. Very walkable. Overall I would definitely stay here again.
L

Leslie

24 Dec 2023 - 6 Jan 2024
reviewed on hcom

5 out of 5 stars

Awesome and friendly service, the room had all the amenities we needed for a family stay. The hotel is also very well located.
r

randy

29 Oct 2023 - 30 Oct 2023
reviewed on travelocity

3 out of 5 stars

Arrived at 3pm. Was told room not ready. Room still not ready at 530 so had to get room on another floor away from rest of family. Although front desk was very nice trying to accommodate us
B

Bart

24 Sept 2023 - 28 Sept 2023
reviewed on hcom

5 out of 5 stars

Recently stayed at Hyatt House while visiting our family member who lives in Austin. Excellent downtown location. Professional and courteous staff. Very comfortable and clean room. Super comfortable beds. Continental breakfast included. Very happy with our recent stay at Hyatt House. Highly recommend.
R

Raquel

29 Jul 2023 - 30 Jul 2023
reviewed on travelocity

4 out of 5 stars

I liked this hotel because it's in a great location and was easy to book. Note, there is no free parking, they have a valet option for $45 a day or street parking. Also, there is a bar right beside the hotel and you can hear it all night. But it wasn't too bad. I had a baby and the noise didn't keep her up. Overall, great stay.
M

Michelle

2 Jun 2023 - 3 Jun 2023
reviewed on travelocity

5 out of 5 stars

The suite was very nice and exactly what my family needed, the air conditioner right aceoss the queen bed needs thorough dusting as you can literally see the dust and it isn’t good to inhale it when the air blows, air conditioner filter up on ceiling needs to be replaced too
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