Comfort Inn & Suites Nashville Franklin Cool Springs

Excellent location, facility looks clean, overall a good experience for a family of 4.

I had a horrible time. After flying for 8 hours, then driving for a half hour the front desk service man was horrible. He asked my mixed race 5 year old daughter where her dad was. It was 2 in the morning so of course she blank stared him in the face. I was really caught off guard by the question. Here we are trying to start our family vacation without her dad and it’s the first thing she’s greeted with in Nashville, Tennessee. The front desks name was Mark. 0/5 for tasteless.

Was a very nice place. We were there for a family funeral. There were 6 of us staying there.

This hotel felt clean, updated, and the staff was kind. My family and I would stay again.

The hotel was great, but there is some miscommunication at the front desk, as well as them often missing in action when you need them. The room is super clean, however, you have to request housekeeping. The first day we requested it when we were down for breakfast (9:30) and he said someone might be immediately upstairs. I told him that they couldn’t come in right away because our other son was still sleeping and he said “too late”. The next day we waited till we were leaving (10am) to run some errands to tell them that we needed housekeeping. That person said we were too late and that he would see what he could do. I find this unacceptable that we could be too late to tell them when they’re still on the floor cleaning, or that they would walk in on us if we were still there. In fact, the one day housekeeping did walk in on us, while we were still in the room, and had the do not disturb on the door. The front desk also seems to be missing in action anytime you needed them. Many times we would go downstairs and nobody was there. At check out, there were three families waiting to check out and the first one said they’d already been waiting five minutes. The hotel is great, they just need to get the front desk to be there, and be on the same page with communication.

Lovely hotel clean, quiet, comfortable beds, and a pretty good breakfast selection. The only thing I was disappointed with was the pool area wet (water dripping from ceiling) and extremely hot and humid. That being said, myself and my family will be back next time we are in Nashville.

Super friendly staff, and super clean! I travel for work and stay in a lot of hotels and this is by far in my top 5! This is a family trip, we usually stop in Franklin as it’s a half way point and we will definitely be back!

This hotel is undergoing renovations, which had a negative impact on our stay (two separate nights separated by several days). Issues: The gym was closed; the first floor corridor was packed with furniture and old carpet being removed; the breakfast was below standards for Country Inn and Suites (cold oatmeal both mornings, almost empty bread and pastry box); and the water pressure in the shower was so high it felt like a pressure washer (almost painful and a waste of water). On the positive side, the location is good, within an easy walking distance of the Cool Springs Mall and lots of dining options (although inexplicably the sidewalk ends at the hotel, maybe 100 feet from the mall parking lot, so the walk would not be safe for children).