Home2Suites by Hilton Nashville Franklin Cool Springs

This was not a pleasant stay. When we arrived at 9pm and tired we stood at front desk waiting for attendant. A sign was on desk said they would return shortly they are helping another customer. They a window I could see a gal just sitting at a desk staring at her phone. We waited patiently because she may not be the front desk receptionist. Finally after 5-7 minutes she noticed us and came to check us in. During that time there were loud unruly kids running the common area. Playing with the automatic doors trying to get caught between them etc. she clearly was hiding because she didn't want to deal with them. Parents were around socializing and drinking. When we got to the room the carpet was filthy. I mistakenly walked on it barefoot and it had this damp oily matted feel to it. Horrible. I put shoes back on. The shower was a cheap plastic surround. This is just not the experience we are used to at Home2 Suites and very disappointed.