Candlewood Suites Clarksville, an IHG Hotel

Staff was super friendly. Loved that they had free laundry machines available. Unfortunately, cleanliness and maintenance were a little lacking. There was a lampshade that kept falling off and my kids kept finding trash from prior guests. Hallway on level two definitely smelled like they were fighting the smell of someone smoking weed

I reserved two rooms with two beds in each as I have a large family. When I arrived the hostess said I only had one room until I showed her my reservation. There was a problem with the credit card machine and it would not process my $50 deposit for incidentals on the second room. While trying to figure out what was wrong my family went to the room that we did check in to. They returned to the front desk because the room was destroyed. There were no bed sheets or blankets and there was trash all over the room. The hostess gave us the key to our other room instead. Meanwhile she could not get the fee to process after nearly an hour on the phone with my bank. The hostess was unwilling to let me check in to a second room. We ended up sleeping on the floor because she said there were no extra cots, blankets or pillows. I was extremely disappointed with the service. I stay with this chain of hotels on a regular basis and this has never happened before. I hope it won’t happen again. I also hope that I do not get charged for the second room.