Hyatt Place Nashville Brentwood

We were very impressed!! We had originally booked our stay with Comfort Suites but when we arrived close to midnight after a 9 hour drive with children we noticed their AC was not working properly or at all. The elevator and phone system was broken, the room they offered was on the third floor. I am a senior with heart issues, arthritis, prosthetic hip and lower leg ankle. So we scrambled to find somewhere to stay last minute. The Hyatt Place was very professional, kind, welcoming and provided us with a lovely 6th floor room, great view, great a/c and phone system that works just fine. The breakfast is extraordinary. Now, wherever I go I will look for a Hyatt Place first. Such a truly fabulous experience !! Thank you!!

Property exceeded expectations. The staff fabulous. Kelli at front desk treated us like family. Ok better than family, smiles, help anything she was great

It’s a very nice hotel with a modern, updated and clean feel. They also have a great breakfast spread. My family and I were only there for one night and didn’t get experience everything, but I’d happily stay there again.

Convenient access to expressway, shopping and 20min from Nashville. The suite with 2 beds and pull out couch was larger than expected. Our family with 3 grown teens had room to move around.

We had a room with a pullout couch, and the hotel did not have enough linens for our children. They said that they were full and out of pillows and blankets.

Clean hotel but terrifying experience with the staff. At around 8am the manager and another staff member awoke our family claiming their system did not show any guest registered to the room we were in. We checked in the night prior and had fully paid. $8 for parking was also something never seen at another Hyatt hotel before.

Great vale for excellent stay! Definitely recommend for a family or couple that need a little extra space. It feels like an apartment for the cost. Comfortable, quiet and restful.

Stay out of this place! After 102 hrs driving checked in at 10:30pm clerk didnt disclose the ongoing boiler problem plus paid parking until we took kids to room only to find out thats only cold water coming from faucetts i prfer 11/2 price of any hotel than this all the shampoo ,bodywash dispensers were empty just used reg soap bar NEVER AGAIN!!!!

Nice rooms and good breakfast. Will stay there again - very affordable and family friendly!

Be careful when booking this hotel, we were very unhappy with the service and the fact that we booked and paid for a room with two queen beds and a sofas bed. We have 4 children, and when we arrived at the hotel and they had NO rooms with two queen beds even available. So although we had paid and booked for that specific room, they didn’t actually have any available and we had to take a room with one king bed and a sofa bed. For a family of 6 this was not ideal and very unacceptable, I would not stay here again, also the women checking people in at 10:00 at night was clearly drunk. We had to wait at least twenty minutes just to get to the desk to check in because apparently there was a problem with everyone’s reservation ahead of us too! I would not recommend this hotel.