Tru by Hilton Sumter

I loved the pool table they had in the waiting area near the front desk but I didn’t like that we weren’t able to use the pool at any time. We came down for work and family time but by the time we got back to the hotel we couldn’t use the pool.

Staff was very friendly. If you have small children highly recommend you stay here.

The check in was not great. I had reserved a room for a king room and was pay at hotel. Got there to check in and was told i shouldnt have been able to get a king room and they couldn't find my reservation. The lady offered me a 2 double bed room and said to contact them directly from now on. I never had an issue with booking from hotels.com until now. Later on at dinner with my S.O. i get a call from cara who helped me a TON. she found my reservation that the girl "couldn't find earlier" and got me my room i orginally booked. It was a lot of back and forth between me and the first girl at the desk who tried to check me in and just a lot of confusion. Definitely was way more stressful than it needed to be because usually the ladies there are on point. Also the lady at the desk had her kid stocking the front snack and drink area and it seemed like her whole family was there and it was somewhat unprofessional. I wanted to stay elsewhere after dealing with that situation but thankfully cara saved the day. The hotel is great though. Comfy and clean and nice amenities.

This property charged very high prices as if it were a Hilton, but was nothing like a Hilton. The room was dirty, you had to make a reservation to swim (and could not swim as a family), had to ask to have your room cleaned, you had a pole which was very high to hang your clothes on, open wires on the wall, and empty containers of soap and shampoo in the bathrooms. We paid $420.06 for two nights and it was not worth it! We had two family members who's planes were delayed and even though we asked to have their rooms held, the hotel did not. One family member is disabled which left us in a difficult situation. Don't waste your money !

Perfect hotel to stay at when visiting family at the Base. Clean, friendly service, close to the base, quiet.

I was pleased with location and amenities. The staff are friendly and helpful. Room was comfortable and clean. bfast on day one was meh....despite being there 1 hour before it ended lots of items were gone and had not be replenished including the coffee. On day two we ate much earlier and were happy with our options. The hotel is very bright and colorful with a vibrant lobby area with games, a pool table and nooks for reading or working on your laptop. My only complaint is there were lots of families with children there and so this area (which is also where you eat breakfast) was really loud and chaotic in the morning.

Lovely family environment