Holiday Inn Express & Suites Rock Hill, an IHG Hotel

Conveniently located with shopping and dining within walking distance. Breakfast was fantastic. Check in was awful with only one person at the desk and me with 3 kids waiting over 30 minutes to check in. Soap dispensers empty in the room plus had to go to the front desk and ask for a shower curtain so I coud use the shower.

Check in was a wee bit slow due to the time of day and only 1 employee seemingly able to check us in. Room was made to order, spacious and large shower with handrails. I'm on a walker so safety and handrails in the bathroom are important. A tub is a special threat to my shower due to having to step over the side. For families with children I understand they're a must have, but for a couple, the tubs are a threat. The breakfast was good and such a clean area! The lady who kept it up was very personable and helpful. We enjoyed a 2 person private dining space rarely seen in large hotels. We'll be back.

Good location close to the interstate but quiet still. Close to shopping, fast food and a restaurant of two. Nice staff, decent breakfast, clean rooms and bath. Only issue was juvenile football team was there for some sort of practice/jamboree and the kids AND parents were loud, rude and up late. Management did not seem interested in addressing the situation.

The air conditioner in the hallway was not on it was very hot and the there kids being loud and running around and knocking on people doors and parents not even paying attention to there kids really wasn't relaxing so that's why I checked out that same day

We booked the hotel using hotels.com at 11pm. At 1am we arrived to the hotel with two very tired young children. We get in there and are told they see our reservation but need a minute to check on things. Fifteen minutes later we are told that while they have two available rooms, neither of them were cleaned SO WE HAVE NO WHERE TO STAY. We had to call 6 different hotels and 90 minutes later we finally got our young children to bed at 2:30 in the morning. I truly cannot believe hotels.com would work with such despicable hotels. And for the record, we were supposed to be staying at the most expensive, highest rated hotel in Rock Hill, SC.