Residence Inn Charleston Airport

Nice place to stay with family

Overall the stay was good. The main downfall was the room was different than what I booked for a family of 5. On Expedia I choose a 2 bedroom suite. The pictures specific to the room I chose (because I wanted to make sure and checked) showed two bedrooms so I comfortable booked. I know the pics are specific to the rooms because I checked some of the others and the pics correlated to the room your choosing. Somehow we got a one bedroom with two beds. This was quite an inconvenience for two adults and three kids. I asked the manager and he said that’s weird you’re not the only person that’s said that recently but he said it wasn’t a problem on their end and basically left it at that. I sucked it up and just finished up the stay. I don’t know if there’s and issue booking through Expedia but I guess it is what it is. The staff was still nice and the hotel is in a good area.

A nice place for families, convention to shopping and restaurants.

Location was perfect for a weekend getaway with family. We were close to the Tanger Outlet mall and plenty of restaurants.

We booked through a third party site as i always do (better rates) When we got checked in the manager on duty said the only room he had available was a hearing impaired room, because guests with "higher status take priority" I understand, but you probably shouldnt say that to a guest. We got into the room and had no sheets or blankets for the pull out couch so back to the desk I go with my children. Our room was the first room next to the side entrance (now i know why it is for the hearing impaired) we heard everything. There was no instructions on when breakfast was, where the pool was, internet information, check out time...nothing. The conversation was literally the sentence above. Not the worst but certainly not the best.

Came in town for my daughters basketball tournament... it was awesome for the team and their families to enjoy the spacious rooms and the amenities

I booked a room with 2 queen beds and a sofa bed for our family of 5. Upon check in, we found that the manager took it upon herself to modify my reservation to a room with a king bed and a sofa bed. That was unacceptable, and would not accommodate family. So at 11:00 pm, we had to go to another hotel. The staff was slow and it felt like we were bothering them.