Marriott Pittsburgh City Center Hotel

The picture that they have posted are not up to date. There is no pool but they have posted they do, I had 4 very unhappy kids. We arrived about 2 am and went upstairs to our room which was soaked with water from the window to the bed, how did they miss that when cleaning. And cleaning the tub was broken, it had a plastic looking sheet above the crack, not a safety thing for kids. There was a lot more, don’t have enough room to type all.

The hotel is very nice, but I think they should at least offer free coffee in the lobby in the mornings. Breakfast for a family is very expensive. Beds are a little worn out, but they were fine and the room was very clean.

Location was our main factor in choosing to stay at this property. We attended the 2024 NCAA basketball tourney right across the street. The parking garage costs $30 per day and is right below the hotel. Bar/Pub is next to main lobby with typical pub food selections and drinks including some craft beer selections. We did not eat in the restaurant. Our corner junior suite was spacious with a large closet and very comfortable bed. There was a small refrigerator (no freezer section), cheap coffee maker with pouches and NO microwave. The hotel still charges for daily internet usage unless you book directly with Marriot/Bonvoy. There is no free coffee available in the lobby, you have to go to Starbucks right next door. I am not a fan of Starbucks, so I walked a couple of blocks to Dunkin Doughnuts. A couple of liquor stores are within walking distance (12 - 15 min.) as well.

The hotel itself is very nice and we’ll likely stay there again. This time, however, wasn’t the best experience. It started when we showed up at 10:30pm to check in and the front desk staff said “ugh you guys are here to check in?! I was just about to go on break”. I booked through an external app and our room was already paid in full, so she was only supposed to put a $100 hold on my card. Well she charged me the full cost of the room for the whole weekend. A mistake I didn’t notice until my card wouldn’t work at Starbucks the next day, so that meant all the money on my card wasn’t able to be used for my weekend trip because it wouldn’t be refunded until the bank opened on Monday. Luckily, a family member was able to electronically send me money to save my trip, but to say I was annoyed would be an understatement. The walking distance to PPG is why we booked here, getting a room on the 21st floor was a huge bonus.

We came to watch a Penguins game so the 2 minute walk to the arena was awesome. Hotel was well kept and clean although showing its age. My only real issue is the bathroom is very tight for 4 people. We have to help bathe our kids so it was a bit awkward to do that. But overall it was a great place to stay!!

No pool even though the website says theee is one. My kids weren’t happy

Unfortunately our room with 2 queen beds was not ready. We were given a king size bed and 2 roll away beds for our kids. We made it work but not nearly as much space in the room.