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Omni William Penn Hotel

4 star hotel
Kids stay free
Connecting rooms
9/10 Excellent
(1289 verified Hotels.com guest reviews)
See verified family reviews (8)

generated by AI based on family reviews

Overview

The Omni William Penn Hotel is a grand hotel in a central location, perfect for exploring Pittsburgh. While some reviews mention minor issues with room maintenance and a lack of amenities like a pool, many families praise the welcoming and professional staff, the spacious rooms (especially those with connecting options), and the convenient location. The hotel's beautiful lobby is also a highlight, especially around Christmas time. The breakfast buffet receives positive feedback for its quality.

Guest highlights

The welcoming and professional staff
The spacious rooms, especially those with connecting options
The convenient and central location
The beautiful lobby, perfect for photos, especially during Christmas

About the hotel

This smoke-free hotel features 3 restaurants, 2 bars/lounges, and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and valet parking.

Nearby attractions

Omni William Penn Hotel is located in Downtown Pittsburgh, a neighborhood in Pittsburgh, and is in the entertainment district and near a metro station. Cabaret at Theatre Square and O'Reilly Theater are cultural highlights, and travelers looking to shop may want to visit Market Square and Station Square. Looking to enjoy an event or a game? See what's going on at PPG Paints Arena or PNC Park. Spend some time exploring the area's activities, including game viewing.

Popular amenities

Family friendly

Free cribs/infant beds
Laundry facilities
Microwave (on request)
Refrigerator

Wifi

Available in all rooms: wifi (usd 9.95 per day)
Available in some public areas: free wifi

Food and drink

2 bars/lounges
3 restaurants and 1 coffee shop/cafe
Buffet breakfast available for a fee daily 6:00 am–11:00 am: usd 23 per person

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Grab bar near toilet
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Raised toilet seat
Roll-in shower (select rooms)
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Things to do

24-hour fitness center
Shopping

Conveniences

Atm/banking services
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Reception hall

More

Smoke-free property

Nearest Airport

Airplane
Pittsburgh International Airport
22 km from this hotel
map

Reviews that mention...

Family Reviews

for Omni William Penn Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

8 reviews

Review data

5 star reviews

38%

4 star reviews

38%

3 star reviews

25%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Omni William Penn Hotel

Latest reviews (8)

M

Murali

21 Jun 2024 - 23 Jun 2024
reviewed on orbitz

3 out of 5 stars

Most disappointing was no free internet. Areas around property wasn’t feeling safe for families. Breakfast buffet was good, was a little on expensive side, but good quality.
j

jan

12 Jun 2024 - 14 Jun 2024
reviewed on expedia

5 out of 5 stars

This is a ( multiple) return visit when we visit our children. The staff is welcoming and professional. The location is ideal for getting in and out of the city. The facility is clean - restaurant ( especially breakfast) offers the same professional friendly and professional service - and multiple options.
r

roberta

13 Jan 2024 - 14 Jan 2024
reviewed on orbitz

4 out of 5 stars

Stayed one night in 2 connecting rooms. Rooms large and spacious. Poor wall insulation makes for sleepless night as you can hear guests in hallway and next door. They do have a white noise tv station that helps dim noise somewhat Rooms are a bit worn but didn’t detract from our stay at all Check in and out very easy and welcoming We had a minor fender bender (not by the hotel staff in anyway but by a hit and run) and security, Alton, was very helpful and spent quite a long time helping us with our report. He was very calming and reassuring especially since we were with our two young grandkids We’ll go back
S

Samantha

22 Nov 2023 - 23 Nov 2023
reviewed on orbitz

5 out of 5 stars

Amber took a really good tear our family when I needed a second day. Then there’s Erica she helped me to get out of the hotel as quick as we could when we found out my son had Covid. I did not want anybody to get sick. She was so nice.
A

14 Jan 2024 - 15 Jan 2024
reviewed on hcom

3 out of 5 stars

Hotel is beautiful but room looked half thrown together, the bed skirts were not arranged so you could see the frame under. No children's menu for food
A

16 Dec 2023 - 17 Dec 2023
reviewed on hcom

5 out of 5 stars

We go to Pittsburgh every year at Christmas and it is always so fun to see families dressed in their Christmas best taking pictures in the beautifully decorated lobby. The reception staff was very polite and professional. Always a nice time at the historical Omni!
A

21 Sept 2019 - 22 Sept 2019
reviewed on expedia

4 out of 5 stars

We checked in an hour early. It took about 30 seconds. They gave our kids little activity backpacks which were super cute. There are several restaurants on site along with a Starbucks. Close walking to everything down town. My only complaint is that the room smells musty, almost like cigarette smoke. And it’s not quite as clean as I expected for a high end hotel. There is toothpaste on the comforter.
A

19 Jul 2019 - 21 Jul 2019
reviewed on travelocity

4 out of 5 stars

Nice hotel but there are not many amenitirs. You have to pay extra for wifi. No pool for kids. Ceiling was leaking in the bathroom from the floor above. Left for hours only to come back to a room that was not taken care of. Had to park in a parkade across the street. Pricing not bad for a weekend, $12. I've stayed in a Holiday Inn Express that was nicer. Free breakfast, free parking, nicer bathrooms, nicer rooms, and a nice pool for the kids
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