Holiday Inn Express Mount Pleasant-Scottdale, an IHG Hotel

It was close to our family and the event. Very convenient.

We stay at this location regularly as my family lives nearby. One thing we like esp. is the breakfast that the Holiday Inn Express is known for. We understand there is new ownership, but the person in charge was inadequately trained as she didn’t know how to operate or, “fix” the pancake machine- (was it broken?) so no pancakes. There was no juice but Apple- the eggs were of a disturbing slimy consistency and the “sausage”patties were beige… I refused to eat them, but my husband did- he soon threw them away saying they were just gross… There were no cinnamon rolls at all both days we were there, as we were told they hadn’t any, and the muffins they did have were frozen in the center…. It was like this both mornings we stopped by for breakfast and went to a Wendy’s drive thru instead. When we checked out my husband tried to share his disappointment with the breakfast but was told there wasn’t anything they could do at this point as we were leaving.” Maybe it’ll be better next time?” They said… On the drive home, my husband voiced to me his thoughts that in the future we need to stay elsewhere. I d rather not as it is close to my family, but I agree with him that we should get the breakfast we paid for that the Holiday Inn Express usually provides. I am sure that many, if not all, guests feel that the breakfast is a big deal, as we observed many fellow guests who were visibly annoyed and dismayed at what we were being served. We may not be back.

We have stayed at this Holiday Inn three times over the years, and my extended family has stayed here many times--perhaps a dozen--through the years. It is well located for us, and in the beginning it was very clean, but this last time we were surprised by how dingy it has become: our room the comforter was dirty and we had to exchange it...the sheets were questionable...on one day we had no cleaning at all...the carpets are stained .... the blinds did not work properly ... the refrigerator did not work and we lost food as a result ... on the positive side the desk folks were very nice and helpful and the breakfast room was well run. Our complaint is focused on room cleanliness and the cleanliness of the public spaces.

Our family had a suite, which was very spacious. The king size bed was a treat after so many previous hotel nights in queen beds. The kids were able to share the sofa pull out bed. Loved having an actual kitchen sink in the room with plenty of counter space. Each space (the living room area and the king bedroom area) had its own TV. We didn't use them, but for some people I can see that as an added bonus. Would definitely stay again.